Inspired Thinking Group (ITG)
Account Manager - 12 month Fixed Term Contract
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Role Overview
This is an exciting opportunity to coordinate and facilitate the production and delivery of in-store Point of Sale (POS) for the M&S account. The Account Manager works directly with the M&S marketing team and is responsible for keeping all campaigns within budget and on time. The role exists in support of the Account Director for each business unit area and focuses on verification, accuracy, and completeness of all artwork running through our bespoke approval system Media Centre. This role requires commitment, resilience, and a keen focus on project management.
Key Responsibilities
- Receiving briefs from the Account Director or directly from the client (M&S Marketing) and clearly communicating timelines, creative templates that will be followed, and costings.
- Linking all briefs back to the M&S planning managers and managing the relationships between M&S Marketing and Planning teams to ensure campaigns run smoothly and artwork can be approved in good time.
- Leading pre-production meetings for your business unit per campaign (prior to briefing artwork) to ensure M&S marketing have given a clear finalized artwork brief.
- Maintaining a great relationship with ITG Artwork Production Team (based in Birmingham at ITG Head Office) and flagging urgent or large campaigns in advance, giving them realistic deadlines.
- Briefing final artwork to ITG Production team using pre-approved templates, with enough time for them to complete the job well, especially during busy periods. Avoid bottleneck artwork periods by pre-planning and having open discussions with the wider team on when artwork is expected to be briefed.
- Accurately managing information from the M&S business units, formulating full production and artwork briefs, producing detailed print specifications, and maintaining print allocations for POS material via our tech systems, RULE & Media Centre.
- Ensuring that printers have been engaged each campaign on deadlines, workload, and realistic timings on when they will receive Purchase Order and final artwork.
- Keeping all M&S cost trackers for POS up to date, and regularly communicating costs with the ITG Account Director, M&S Planning Managers, and M&S Marketing.
- Ensuring Purchase Orders are raised in good time in advance of the file to print date and all issues are flagged in advance with the M&S team.
- Maintaining critical path dates on Monday,com production board, using the main programme board, liaising with M&S Planning managers & Creative SAM who are managing the creative project from brief to implementation.
- Sending out reminder emails for key dates (sent to M&S Marketing POS team, ITG Marketing execs).
- Ensuring WIP report showing all live jobs from media centre is sent each morning and job status report is shared each Friday with the client, including any status updates which need to be shared.
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Requirements
- Previous experience in an Account Management, Project Management, Marketing Operations, or Production role.
- Strong project management skills with the ability to manage multiple campaigns, deadlines, and priorities simultaneously.
- Experience working within a fast-paced marketing, retail, agency, or production environment.
- Excellent stakeholder management skills, with the ability to build relationships across clients, internal teams, and external suppliers.
- Highly organized with exceptional attention to detail and accuracy.
- Experience managing budgets, cost trackers, purchase orders, and campaign expenditure.
- Knowledge of print production, artwork workflows, POS marketing materials, or retail marketing campaigns would be advantageous.
- Comfortable working with workflow management, approval, and project management systems.
- Strong commercial awareness and ability to work within agreed budgets and deadlines.
- Proficient in Microsoft Office, particularly Excel, Outlook, and PowerPoint.
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Perks at ITG
- Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honor cultural or religious observances, and the option to buy or carry over up to 5 extra days.
- Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
- Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
- Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favorite charities.
- Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
- Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.
What Next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organization, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.
ITG has a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialize, and check in with each other.
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