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Description
Your Role
Your Role As an Account Manager, you will provide strategic leadership across key client accounts, acting as a trusted advisor to senior client stakeholders and ensuring the successful delivery, commercial performance, and continued growth of the account portfolio. You will lead complex, high-profile workplace projects while collaborating with design, delivery, and business leadership teams to drive exceptional client outcomes and identify new business opportunities.
What You Will Do
- Develop and maintain relationships with executive-level client stakeholders, serving as a trusted strategic partner throughout the client lifecycle.
- Take ownership of the commercial performance of key accounts, including revenue growth, profitability, forecasting, and pipeline development.
- Identify and secure opportunities for additional services and project work within existing client accounts.
- Partner with Studio Leaders and Practice Area Leaders to develop account growth strategies and long-term client engagement plans.
- Lead negotiations on project scope, fees, contracts, and commercial terms.
- Provide leadership and mentorship to project managers and junior team members, fostering professional development and high performance.
- Act as an escalation point for complex project, client, and commercial issues.
- Contribute to strategic business development initiatives, pitches, and pursuits for significant workplace opportunities.
- Champion best practice in project governance, risk management, resource planning, and client satisfaction.
- Work with the Design Director and the marketing team to ensure that the project story is documented and that photography/videography is arranged, as needed.
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Your Qualifications
- Account or Design Management experience
- Bachelor’s Degree or higher
- Minimum of 10 years of Management experience is essential
- Strong leadership, organisational, and communication skills.
- Knowledge and experience in all phases of interior design / architectural projects
- Experience managing consultant teams and resolving complex technical and design issues
- Proven ability to provide excellent client service and account leadership
- Be proactive and adaptable with the ability to work in a fast paced environment
- Strong programming and space planning skills
- High level of design competence with knowledge of building codes.
- Proficiency in Revit desirable
Life at Gensler
We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical and dental insurance, season ticket loans, pension, profit sharing and twice annual bonus opportunities.
As part of the firm’s commitment to professional development, Gensler offers reimbursement for certain professional qualifications and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programmes or classes. We view our professional development programmes as strategic investments in our future.
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NOTICE TO APPLICANTS
We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under applicable regulatory laws.
Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with applicable regulatory laws.
Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us.
Regarding Gensler’s approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing Gensler should email talentacquisition@gensler.com.
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