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GMP Account Manager
We are on the lookout for a GMP Account Manager responsible for the day-to-day management of a portfolio of clients, combining platform knowledge with strong relationship management to drive customer satisfaction. This is a client-facing, billable role where you will work in close partnership with the Head of GMP, you will serve as the primary point of contact for clients - owning relationships, driving platform adoption, and dealing with operational tasks efficiently and confidently.
What You Will Be Doing
Client Relationship Management
- Act as the primary client contact across your account portfolio, managing day-to-day queries and longer-term strategic conversations and planning.
- Develop and deliver high-quality client-facing materials including presentations, reports, and QBR preparation.
- Onboard new clients, expertly managing the migration process and relevant operational tasks.
- Manage contract renewals processes.
- Provide guidance on GMP product capabilities and best practices, aligned to each client's specific KPIs and maturity goals.
- Keep up to date with product developments across the GMP ecosystem and proactively share relevant updates and thought leadership with clients.
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Strategic Growth & Account Development
- Identify upsell and expansion opportunities across your accounts.
- Support the development of solution proposals and commercial frameworks.
Collaboration & Operations
- Work in close collaboration with the Head of GMP to develop and execute account strategy, escalation resolution, and growth opportunities.
- Partner with FinOps and Technical teams to ensure seamless service delivery across billing and platform operations and ensure client satisfaction.
- Contribute and lead on ideas to improve client management and operations, using and participating in the development of AI and automation solutions.
What We’re Looking For
Essential
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- 3–5 years of experience in a paid media or ad tech consultancy environment.
- Strong working knowledge of the Google Marketing Platform (DV360, CM360, SA360).
- Excellent communication and stakeholder management skills.
- Proven experience managing client relationships at an operational level.
- Comfortable producing client-facing content, such as QBR presentations, efficiently and to brief.
- A proactive, solutions-oriented mindset - able to identify or qualify challenges and provide the path to resolution for clients.
Preferred
- Background in paid search is preferred and broader GMP platform experience essential.
- Experience with GMP Licence Reseller operations and management (Google NTA & contract renewal processes, billing processes etc.).
- Proven experience using and innovating with AI solutions to improve task efficiency.
If this sounds like a great fit for you, please apply directly or reach out to me at jackson.leigh@techyard.ai
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