TipTopJob
Account Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Account Manager
We're looking for a proactive and organised Account Manager to support contracted clients, drive account growth and ensure service delivery consistently exceeds expectations. Based in our Irthlingborough office, you'll build strong client relationships and identify opportunities to grow existing accounts.
BASIC SALARY: Up to £34,000
Benefits
- Uncapped commission, paid quarterly (OTE £1000 per quarter)
- 25 days annual leave plus bank holidays
- Health cash plan
- Employee assistance programme
- Life assurance
- Workplace pension scheme
- Eye care scheme
- Free parking
LOCATION: This is an office based role, based in Irthlingborough.
COMMUTABLE LOCATIONS: Wellingborough, Rushden, Higham Ferrers, Raunds, Kettering, Bedford, Northampton, Thrapston
Job Description
As our Account Manager, you will be responsible for managing and supporting a portfolio of contracted customers, ensuring a high level of service delivery and maintaining strong, long-term relationships. This is a fast-paced, customer-focused role where organisation, communication and relationship management are critical. Day to day you will:
- Manage and support contracted customer accounts, ensuring service delivery meets agreed SLAs and KPIs
- Conduct regular customer reviews and maintain strong working relationships with key stakeholders
- Identify opportunities for account growth through upselling and cross-selling services
- Coordinate customer requirements internally with sales, scheduling and operational teams
- Manage customer documentation, certification and training records accurately and efficiently
- Support contract renewals, pricing discussions and ongoing account development
- Resolve customer queries, complaints and escalations professionally and efficiently
- Maintain accurate CRM records and support wider customer engagement initiatives
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Person Specification
You'll be a customer-focused individual who enjoys building relationships and delivering a high level of service. Most importantly, you'll be proactive, approachable and willing to get stuck in as part of a collaborative team. You will:
- Have experience within a busy B2B sales, account management or customer engagement environment
- Possess excellent customer service and relationship-building skills
- Be highly organised, with strong time management and attention to detail
- Have strong communication skills, both written and verbal
- Be confident managing customer queries, escalations and ongoing account activity
- Ideally have experience within construction, training, education or related sectors, although this is not essential
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Company
We are a well-established, growing B2B organisation operating across the training, compliance and specialist services space. Supporting thousands of businesses across the UK and internationally, we deliver a range of solutions that help organisations operate safely, effectively and in line with industry standards.
It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Partnership Manager, Account Manager, Customer Success Executive, Customer Relationship Manager, Internal Account Manager, Client Services Executive, Training, Education, Construction, Compliance, Professional Services, B2B Customer Service.
Interested?
Please click apply. You will receive an acknowledgement of your application.
Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.
REF: SM18630
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London