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About Inizio Evoke
At Inizio Evoke, we come together—to do the best work, in the best possible place. We’re all in. Because it’s everyone’s role to make health more human™
About the Client Services Team
The Inizio Evoke Europe (IEE) client services team forge strong, strategic partnerships with our clients, staying true to our overall agency mission of Health More Human. The agency’s purpose is to develop ideas that thrive in real lives. The client team work in partnership with our clients to deliver bold, brilliant ideas that really work.
Role Overview
As a member of the client services team, you will demonstrate the behaviours associated with the IEE values:
- Tenacious
- Accountable
- Collaborative
- Supportive
- Curious
- Brave
- Driven
- Proactive
Your purpose is to manage projects and support client relationships to ensure accounts run smoothly and remain profitable.
Responsibilities
As part of the Client Team, the Account Manager is responsible for the day-to-day management of a portfolio of projects. Working in a highly collaborative environment alongside Client Team colleagues and Project Management/Client Operations, they ensure projects are delivered successfully while supporting strong client partnerships.
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While expected to work with a high degree of individual accountability, the Account Manager will also be supported in their learning and development by their team. They are expected to coach and share knowledge with colleagues across the Client Team and wider agency, helping to build capability and maintain high standards.
Knowledge and Skills
- Previous experience working within a healthcare communications/marketing agency, with a proven track record of successfully managing client accounts and/or projects essential.
- Strong understanding of the healthcare market, with experience working across multiple client accounts.
- Demonstrated ability to build and nurture strong client relationships, establish effective agency–client partnerships, and confidently manage or appropriately escalate complex client requirements.
- Excellent communication skills, with the ability to adapt communication style to different audiences to achieve the best outcomes, alongside the confidence to contribute to and facilitate client workshops.
- Strong analytical, interpersonal, and leadership skills, with the ability to develop innovative solutions to client challenges, identify and mitigate account risks, escalate issues when required, and perform effectively under pressure.
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Benefits
- Dynamic Working
- Personal Development fund
- Generous holiday allowance
- Cycle to work scheme
- Pension contribution
- Various health and wellbeing benefit available
- Online training platform/programs
- Discretionary bonus scheme
- Community action focused programs
Diversity and Inclusion
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
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