Convene Hospitality Group

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

ACCOUNT MANAGER

We’re seeking an Account Manager to join our global sales team. The Account Manager will report directly to the Head of Meeting & Event Sales.

What You’ll Do:

• Maintain extensive knowledge of Convene Hospitality Group’s products and locations while building the brand locally and regionally.
• Possess a clear understanding of the portfolios business plan, locally, regionally and globally, ensuring that all personal targets are achieved to meet the overall sales objectives.
• Conduct and coordinate thorough site inspections, virtual tours and demos, client appointments, account development meetings and assist with quarterly business reviews with your key accounts.
• Discover new local meeting and event decision makers, maintain and grow current and prospective clients, referral partners and new business contacts.
• Rapidly respond to all client enquiries and other communication and maintain up to date account detail for all relevant key accounts that you are responsible for.
• Generate, negotiate and close agreements to client specifications while adhering to internal pricing guidelines.
• Maintain thorough knowledge of competitive sets and relationships with counterparts.
• Attend relevant networking events and host regular familiarisation trips for your accounts in order to maintain, grow and prospect new business.
• Cultivate relationships with allocated key accounts through consultative sales efforts to reach and exceed commercial goals.
• Owns and cultivates a number of accounts that are selected based on location, volume and spend.
• Responsible for soliciting and securing repeat business associated to their allocated account deck and pipeline.
• Optimise conversion and adapt process where required to achieve conversion goals for both new and existing business.
• Lead on and process all enquiries in a timely manner, aligned with CHG sales strategy.
• Create, maintain and where required liaise with your Line Manager(s) to build Account Plans for your allocated accounts and to map out organisational structure in order to identify further growth opportunities.
• Support the wider regional sales efforts in increasing market share and optimising value for clients across the portfolios brands.
• Optimise client experience and maximise revenue opportunities through technology and other event upsells to create additional revenue channels.
• Identify potential accounts which may benefit from a Platform Partnership Agreements (MSAs) that support the organisation’s revenue strategy and growth of the Meetings and Workplace portfolio.
• Aggregate and record key account intel, metrics and feedback in CHG’s CRM to maximise insight.