PWH Studio
Account Manager
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About PWH
A website design and development agency working with clients across the UK and Australia, producing data-driven websites through initiative and creative design thinking.
We have an analytical approach to our design. Drawing on data and insights to offer our clients objective design solutions - data + creative thinking.
Running as a solo founder-led agency up until now, this is the first hire that feeds into an ambitious growth strategy as we look to build out a team of in-house Account Managers, Creatives and Developers. The ambition being to continually evolve our client offering, improve delivery efficiencies and strengthen our position in the market.
Our typical client is one who has outgrown their legacy website with their site no longer reflecting their services, product or brand; a CMS that is clunky and difficult to manage; or has been stung with slow response time and high fees from previous agencies.
Our values are embedded into our everyday:
- Bring energy and enthusiasm to the table. Turn up every day and create great work
- Be accountable and take ownership - sweat the details
- Add value through creative thinking - be bold, innovative and brave
- Be honest, disciplined, passionate and invested. Create a point of difference
- Take inspiration from the everyday - digital, fashion, art, architecture, interiors and brand
The output is an approachable agency model that clients trust and respect.
The agency is built on good people doing good work.
About the role
A varied and hybrid role of account handling, project managing, client delivery and supporting with agency growth. The role coincides with an agency / brand refresh which will be live in the coming weeks.
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Your primary responsibility will be managing client relationships (upholding our values and the high standards our clients are used to and the reputation we have created), serving as the primary point of contact for both new and existing clients. Ensuring project goals, timelines, budgets and expectations are met; managing resources and ensuring work is delivered on time and as briefed.
- Manage and own day-to-day client comms
- Brief and manage both internal and external resource
- Own the Project Management from kick-off to launch - timelines, milestones and resources
- Proactive client management for our retained clients - own comms, running meetings/calls, etc.
- Manage content population and migration into WordPress
- Set up, configure and provide CMS training videos ready for client handover
- Test sites before launch - functionality, content, responsiveness and CMS checks
- Own monthly and quarterly reporting - with insights and optimisation recommendations
- Month-end client invoicing
Onboarding will be provided and you'll have time to familiarise yourself with our systems and processes, after which you'll be expected to hit the ground running with a proactive and positive approach.
Essential requirements:
- Proven experience of account handling and/or project management within an agency
- Approachable people-person, with a confident communication style
- Comfortable serving as the primary point of contact for both new and existing clients
- An analytical and creative thinker, comfortable bringing fresh and innovative ideas to the table
- Highly organised, able to manage multiple projects, budgets and deadlines at once
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Preferred requirements:
- Experience in a web design or digital agency
- Experience using Figma - we use it for proposals and prototypes
- Experience using WordPress
- Experience working with data / Google Analytics and reporting
- Experience contributing to sales proposals or pitch decks
- Familiar with marketing platforms and trends
- An eye for content - social, brand or campaign
- Content creation skills (copywriting, photography or video)
Working directly alongside the founder you'll also support with the agency's growth - supporting and contributing with marketing campaigns, sales activity, attending networking events, etc. A creative eye and out-of-the-box thinking will be a big part of this role!
The role is remote, with semi-regular team catch-ups in Penzance. Autonomy and ownership of day-to-day deliverables will be championed, but we also understand the importance of face-to-face contact to support both individual and agency growth.
For the right person, this role could turn into a full-time position over time. Alternatively, if you would like to move into a different and specialist space within the agency (Design, Development, AI, etc.), training can be provided.
Key details:
- Remote (Cornwall based for semi-regular check-ins)
- Part-time (working hours ideally 9am - 1pm / 10am - 2pm, 4 days a week)
- Salary £25k (pro-rata)
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