Universal Vans
Account Manager
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Company Description
Universal Vans is a van sales and leasing business committed to providing reliable commercial vehicles and supportive customer service to organizations and individuals. The company focuses on helping customers find the right vans for their operational needs, offering flexible solutions and clear guidance throughout the purchasing process. Team members work closely with clients to build long-term relationships based on trust, transparency, and value. Joining Universal Vans means contributing to a growing business that values professionalism, collaboration, and practical problem-solving.
Role Description
The Account Manager role at Universal Vans is a full-time, on-site position based in Keynsham. This role is responsible for managing a portfolio of customer accounts, ensuring high levels of service and satisfaction from initial inquiry through delivery and after-sales support.
Day-to-day tasks include:
- Responding to customer enquiries
- Preparing quotes
- Coordinating vehicle availability
- Maintaining accurate records in company systems
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The Account Manager will build and maintain strong relationships with new and existing clients, identify opportunities to upsell or cross-sell products and services, and collaborate with sales, operations, and finance teams to support smooth transactions.
This position also involves:
- Handling basic contract administration
- Following up on leads
- Contributing to continuous improvement in customer experience and internal processes
Qualifications
- Demonstrated ability to manage customer relationships, including handling enquiries, maintaining regular contact, and providing responsive, solution-focused support.
- Experience in sales or account management, ideally within automotive, commercial vehicles, or a similar customer-facing environment.
- Strong communication and negotiation skills, with the ability to explain options clearly, manage expectations, and build trust with diverse customers.
- Solid organizational and time-management skills, including managing multiple accounts, tracking follow-ups, and maintaining accurate documentation.
- Comfort with using office software, CRM or database systems, and basic numerical skills for quotes, pricing, and simple contract details.
- Collaborative mindset and willingness to work closely with colleagues in sales, operations, and finance to deliver a seamless customer experience.
- Ability to work on-site in Keynsham, adapt to a fast-paced environment, and take initiative to resolve issues and improve processes.
- Prior experience in commercial vehicle sales, leasing, or related sectors is beneficial but not required; a positive attitude and willingness to learn are essential.
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Benefits
- Industry leading basic salary and commission package.
- Monday-Friday 09:00-17:30 hours.
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