THSP | The Health and Safety People
Account Manager
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Salary: £35,000 plus commission, expected OTE around £40,000
Location: Hybrid working, with regular attendance at our Bedford office
Contract: Full-time, permanent
About the Role
THSP is looking for an experienced Account Manager to take ownership of a portfolio of higher-value and more complex customers.
You will build strong relationships with business owners, senior decision-makers and key customer contacts. You will make sure they receive clear value from THSP’s Health & Safety and HR services while taking responsibility for renewals, retention and account growth.
This is a commercial account management role. You will need to understand each customer’s business, identify risks early, lead renewal discussions and recognise where additional THSP services could provide useful support.
You will also bring the right people together internally, working across our Account Executive, Consultancy, Training, Sales and Operations teams to make sure commitments are delivered and problems are resolved.
Responsibilities
- You will own and develop a portfolio of strategically important, higher-value or complex customer accounts.
- You will create account plans and lead structured customer review meetings with senior stakeholders.
- You will take responsibility for retention and renewals, identifying risks early and agreeing clear recovery actions where needed.
- You will identify and progress relevant opportunities to grow accounts through additional Health & Safety, HR, training and consultancy services.
- You will oversee customer onboarding, planned consultancy activity, quotations and service delivery across your portfolio.
- You will act as an escalation point for complex enquiries, account concerns and service issues.
- You will support and guide Account Executives and help improve how the wider department works.
- You will maintain accurate CRM records and a clear forecast of renewals, retention risks and account growth opportunities.
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About You
- You will have experience managing a portfolio of business customers in an account management, customer success or relationship management role.
- You will be commercially aware and able to show how you have protected customer relationships, retained revenue or grown account value.
- You will be confident leading customer reviews, renewal discussions and difficult conversations.
- You will be able to build trust with senior stakeholders while working closely with internal teams to get things done.
- You will be organised, proactive and comfortable managing several priorities without losing sight of the customer or the commercial outcome.
- Experience within Health & Safety, HR, professional services or another retained service business would be useful, but it is not essential.
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Why Join THSP?
THSP is an established, employee-owned Health & Safety and HR consultancy supporting businesses across the UK.
As an employee-owned business, our colleagues have a genuine voice in how THSP develops and share in its success.
You will receive a £35,000 basic salary, commission with an expected OTE of around £40,000, hybrid working and the opportunity to develop into a broader role as the business grows.
We are practical, straightforward and focused on providing support that makes a real difference to our customers and their people.
If you know how to protect and grow important customer relationships and want the freedom to take proper ownership of your accounts, we would like to hear from you.
No agencies or recruiters, please. We are managing this recruitment process internally and will not accept unsolicited CVs or candidate submissions from recruitment agencies.
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