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Who are Fliplet?
Fliplet is a fast-growing no-code / low-code app-building platform used by over 60 leading law firms and professional services organisations globally.
We enable teams to build powerful mobile and web apps without traditional development effort — combining the speed of no-code with the flexibility of enterprise-grade configuration. Today, over 120,000 users across 20+ countries rely on Fliplet every month. We’re at an important stage of growth: the product is proven, the client base is sophisticated, and the next phase is about operational excellence, consistency, and scale.
Mission
Own the full commercial relationship for a portfolio of smaller Enterprise clients, ensuring strong retention, predictable renewals, and clear value delivery — while building the capability and track record required to progress into a Senior Account Manager role.
Key Responsibilities
End-to-End Account Ownership
- Own a portfolio of smaller Enterprise accounts end-to-end, acting as the single commercial owner for each client.
- Be accountable for renewal outcomes, timelines, and commercial hygiene across your accounts.
- Ensure renewals are planned, forecasted, and completed on time with no reactive extensions or lapses.
Commercial Management & Forecasting
- Maintain a rolling 12-month renewal forecast for assigned accounts.
- Own renewal preparation, pricing conversations (within agreed guardrails), and contract coordination.
- Identify early expansion signals and work with the others in the AM team to qualify and progress opportunities.
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Client Relationship Management
- Act as the primary point of contact for assigned accounts.
- Build trusted relationships with 2–3 key stakeholders per client, including at least one commercial or decision-making contact.
- Lead or co-lead renewal conversations and value-focused client check-ins as appropriate.
Account Health & Risk Management
- Monitor account health signals including engagement, usage, responsiveness, and sentiment.
- Proactively identify churn risks and work with Customer Success to mitigate them early.
- Ensure client outcomes and delivered value clearly support renewal discussions.
Cross-Functional Coordination
- Work closely with Customer Success, Support, and Product to ensure delivery aligns with commercial timelines and client expectations.
- Ensure clear ownership, escalation, and follow-through on client issues.
- Support clean handovers and communication across Sales → CS → Account Management.
CRM & Operational Discipline
- Maintain accurate, up-to-date records in HubSpot including contacts, renewal dates, deal stages, forecasts, notes, and activity.
- Ensure all client interactions, risks, and opportunities are logged and visible.
- Operate with a high standard of organisation, follow-through, and accountability.
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Growth & Progression
- Build confidence in commercial conversations, renewals, and negotiation.
- Deepen understanding of Fliplet’s platform, products, pricing, and value drivers.
- Demonstrate readiness over time to take on larger and more complex Enterprise accounts.
Performance Measures
Strong performance is demonstrated by:
- On-time renewals across all assigned accounts
- No unplanned churn or reactive extensions
- Accurate renewal forecasting and disciplined CRM hygiene
- Early identification and mitigation of account risks
- Clear ownership of accounts and commercial outcomes
- Progression toward Senior Account Manager capability
Ideal Background
- Experience in Account Management, Customer Success, Client Services, or a similar client-facing role
- Comfortable owning outcomes, timelines, and follow-through
- Confident communicator with clients and internal stakeholders
- Commercially curious and motivated to grow into a senior commercial role
- Organised, accountable, and proactive
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