You don't do this alone — you lead a small pod behind each account:

• Lead the Talent Acquisition Specialists working your accounts, keeping everyone briefed and aligned on what each client actually needs.
• Be the institutional memory for your accounts — nothing about a brief, process, or client history should get lost between people.

Underneath the relationship is the delivery, and that's on you too:

• Manage the full recruitment lifecycle from brief to signed offer inside our 42-day time-to-fill target, rebriefing and restarting any search that overruns to 72 days.
• Lead client kickoffs: take the brief, agree the interview process role by role, and walk clients through our platform clearly and in a fixed order, not free-form.
• Partner with your Talent Acquisition Specialists to prioritise sourcing effort and keep candidate scorecards sharp and role-specific.

Nobody should ever have to chase you for an update:

• Report proactively on hiring progress and pipeline health, rather than waiting to be asked.
• Explain and apply our commercial terms correctly and confidently — banding, the zero-role floor, roll-forward capacity, review points — so clients always know where they stand.

And you're always looking outward, not just at your own desk:

• Support employer brand and candidate experience initiatives for your accounts.
• Stay on top of hiring trends and market rates across your client verticals, and feed that intelligence back to clients and our product team.
• Build relationships strong enough that clients renew and expand, not just tolerate the service.

About You

• 12–18 months+ experience in account management, client success, or delivery — agency, recruitment, or another service-led business.
• Comfortable with a service-led business and the KPIs that come with it: time-to-fill, satisfaction, retention, not just vanity metrics.
• Confident managing client expectations — agreeing targets and forecasts, and being straight about how you'll get there.
• Genuine interest in e-commerce, DTC, and fast-growing agencies — you'll be living in their world every day.
• Comfortable with ambiguity and an early-stage product — you'll be helping build the platform as much as using it.

What Good Looks Like

• 6 Months: You're not just settling in — you're already proving clients can trust you with more.

  • You've onboarded and are successfully managing 5–10 client accounts.
  • You've mastered our platform and can run a kickoff call end to end without it feeling unscripted.
  • You're consistently hitting the 42-day time-to-fill target and getting strong client feedback.

• 12 Months: A year in, you're not just delivering — you're the person clients ask for by name.

  • You're a trusted advisor to your client base, managing larger and more complex accounts.
  • You're leading internal process improvements — kickoffs, reporting, scorecards.
  • You're mentoring newer Account Managers.
  • You're on track to become a Senior Account Manager.

• 24 Months: Two years in, you're not just doing the job — you're one of the people who built it.

  • You're leading a team of Account Managers, owning a full client delivery function.
  • You're playing a major role in scaling Hayra's Talent Solutions business across the UK and beyond.
  • You've had a direct hand in shaping the marketplace we launch in 2027 — not just the client playbook, the actual product.
  • You're recognised as a key driver of client retention and growth.
  • You've outgrown everything you've sunk your teeth into and are now Head of Client Delivery!

Benefits

• Join a small, fast paced, founder-led team building something genuinely big — not just another agency.
• Unlimited holiday policy, no need to stress about being well rested.
• A front-row seat (and real influence) on the AI-native platform we're building towards a 2027 hiring marketplace.
• Serious, fast progression as Hayra scales — we promote on impact, not tenure.
• Hybrid working, with real in-person meetups and community events built into the job, not just the odd social.
• Annual bonus scheme based on personal and company performance.
• 30-day work-abroad scheme — be anywhere in the world.
• Hands-on access to Hayra's own AI hiring platform and the newest recruitment tech, while it's still being built.
• Personal development budget for courses, certifications, and training.
• Wellness allowance (gym memberships, running apps, etc.).
• A high-ownership, high-energy environment where your fingerprints end up on the product, not just your job description.

If this sounds like something you would be interested in, why not try out your new platform and apply through HAYRA…