Innovo Global Talent
Account Manager
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Account Manager – Automation, Intralogistics, Software & Robotics
Role Overview
You’ll manage and expand a portfolio of strategic accounts across the automation, intralogistics, robotics and supply-chain technology sectors. The focus is long-term relationship development, solution selling, and driving revenue growth across complex technical projects.
Key Responsibilities
- Account Ownership — Full responsibility for managing, retaining and growing assigned customer accounts across the UK
- Relationship Development — Build senior-level relationships with engineering, operations, procurement and project leadership teams.
- Commercial Growth — Identify upsell, cross-sell and expansion opportunities across automation, robotics, AMRs/AGVs, WMS/WCS, conveyors, AS/RS, and high-bay storage solutions.
- Project Engagement — Support customers through concept, design, integration and deployment phases of automation projects.
- Pipeline Management — Maintain accurate forecasting, account plans and growth strategies.
- Cross-Functional Collaboration — Work closely with engineering, solutions design, project management and service teams to ensure customer success.
- Market Insight — Track competitor activity, emerging technologies and sector trends to strengthen account strategy.
- Customer Advocacy — Represent customer needs internally and ensure high-quality delivery and service performance.
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Required Experience
- Proven experience as an Account Manager, Key Account Manager or Customer Success Manager within automation, intralogistics, robotics, logistics technology or industrial engineering.
- Strong understanding of material-handling systems, warehouse automation, robotics, conveyors, AS/RS, AMRs/AGVs, or system integration.
- Demonstrable success in growing existing accounts and managing complex technical relationships.
- Comfortable engaging with engineering teams, operations leaders, and C-suite stakeholders.
- Experience working with high-value, multi-phase automation projects.
- Strong commercial acumen and ability to build structured account plans.
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Package & Location
- UK-based, home-office with national travel.
- Competitive £60k–£70k base depending on experience, bonus, car allowance, benefits.
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