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About Latus Group
One of the UK's leading occupational health providers, delivering occupational health, health surveillance, occupational hygiene and wellbeing services to employers from major national, multi-site organisations through to SME's. We continuously re-invest in our clinical services, our technology and our people. Voted Great Place to Work UK in the Large and Super Large healthcare category, and a proven record of internal development, demonstrated with 60% of our senior leadership team been promoted into their roles internally.
The Role
As an Account Manager at Latus Group, you will own the commercial relationship with a portfolio of established Latus Group customers. You are accountable for four things: contract retention, customer relationship, revenue growth, and services adopted.
This is a commercial role, not service coordination. Scheduling and routine queries sit with our operational teams. You stay close enough to delivery to spot risk early, without becoming the day-to-day coordinator.
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Key Responsibilities
- Own a portfolio of established customers, deliver an annual retention and growth target, and keep a live account plan for every priority customer
- Lead renewals, pricing and contract negotiations, protecting value and margin
- Cross-sell across the Latus service range and grow share of wallet into new sites, divisions and populations
- Hold relationships at several levels: operations, HR, health and safety, procurement and executive
- Run a regular strategic review rhythm and turn performance data into recommendations, not reports
- Spot account risk early, coordinate the recovery, and keep scope, pricing and expectations aligned
- Maintain an accurate pipeline and forecast in HubSpot
Candidate Experience
- A minimum of two years in business-to-business account management, customer growth or commercial relationship management
- Experience of complex, multi-site or enterprise customers with multiple stakeholders
- Evidence of revenue grown and customers retained, with numbers you can talk to
- Confident leading senior customer meetings and commercial negotiations unsupported
- A track record of turning an opportunity into a structured commercial proposal
- Sector experience in occupational health, healthcare, wellbeing or another regulated service is advantageous, not essential
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Skills And Capabilities
- Commercial judgement - prices, negotiates and protects margin without damaging the relationship
- Analytical strength - reads performance, utilisation and compliance data and forms a view
- Stakeholder navigation - gets in front of the people who hold the budget
- Discipline - runs the portfolio to a plan and a rhythm, and follows through without chasing
- Communication - writes clearly and presents credibly to senior audiences
- Cross-functional working - influences clinical, operational and finance colleagues without formal authority
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