Cambridge Maintenance Services Limited
Account Manager
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Account Manager
We're looking for a proactive and commercially minded Account Manager to take ownership of a single key account and its sites across the UK, ensuring exceptional service delivery, a strong client relationship, and commercial success.
This is an excellent opportunity for an experienced building services professional looking to progress their career within a supportive and growing business.
You'll lead a dedicated engineering team, act as the primary point of contact for the client, and play a key role in maintaining high service standards across the account while driving performance and profitability.
Key Responsibilities
Account & Client Management:
- Act as the primary point of contact for the client.
- Manage account performance, profitability, KPIs, and SLAs.
- Identify and manage variations and additional works opportunities across the account.
- Support credit control and financial management activities.
- Manage CAFM systems and ensure contractual compliance.
- Work closely with Sales, Mobilisation, and Helpdesk teams to support service delivery across the account.
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Team Leadership:
- Lead, motivate, and develop Engineers and Lead Engineers.
- Monitor team and contractor performance across allocated sites.
- Conduct site audits and performance reviews.
- Manage holidays, workload distribution, and resource planning.
- Support recruitment activities and liaise with HR on people matters.
- Promote a positive team culture and high-performance environment.
Compliance & Performance:
- Ensure compliance with all company procedures, account requirements, and health & safety regulations.
- Provide technical support and guidance to engineering teams where required.
- Drive continuous improvement and maintain high standards of service delivery across the account.
Location
Manchester area, with travel required.
Hours of Work
40 hours per week between Monday - Friday.
Essential Skills & Qualifications
- Proven experience managing a key account within building services or facilities management.
- Mechanical and/or electrical building services background.
- Experience leading and developing engineering teams.
- Strong client relationship and stakeholder management skills.
- Commercial awareness and understanding of account P&L performance.
- Full UK Driving Licence.
- Sound technical knowledge of building services and M&E maintenance.
- Strong leadership and people management skills.
- Excellent communication and organisational abilities.
- Client-focused with a proactive, solution-oriented approach.
- Competent user of Microsoft Office and CAFM systems.
- Good understanding of health & safety legislation and best practice.
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What We Offer
- Annual Leave: 25 days + Bank Holidays
- Eligible roles benefit from a bonus scheme and car allowance
- Enhanced Family-Friendly Benefits
- Fertility Treatment Leave
- Pension scheme with Scottish Widows
- Salary Sacrifice Car Scheme
- Death in Service Cover
- Employee Referral Scheme
- Employee & Family 360 Wellbeing Support
- Employee of the Month Recognition Scheme
- Career development and internal mobility across the Mecsia Group
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