Sentrex
Account Manager
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Company Overview
Sentrex Support Services delivers comprehensive Facility Management Solutions across the North West, including Manchester, Liverpool, Cheshire, Lancashire, and surrounding areas. Specializing in office and commercial cleaning, we provide expert contract cleaning and facility management services tailored to diverse business needs with professionalism and reliability.
Job Summary
We are seeking a dynamic and motivated Account Manager covering the Manchester Area, to join our team! In this role, you will be the primary point of contact for our valued clients, ensuring their facility management needs are met with exceptional service. Your energetic approach will help build strong relationships, drive customer satisfaction, and support the growth of our business through effective B2B sales and customer engagement.
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Responsibilities
- Develop and maintain strong relationships with existing clients to ensure ongoing satisfaction and retention
- Identify opportunities for account growth through proactive communication and understanding client needs
- Negotiate service agreements, renewals, and additional contracts to maximize client value
- Coordinate with internal teams to deliver tailored facility management solutions that meet client expectations
- Conduct regular site visits to assess service quality and address any issues promptly
- Manage client inquiries efficiently via phone, email, or face-to-face interactions with a positive attitude
- Maintain detailed records of client interactions, contracts, and service delivery updates
Requirements
- Proven experience in B2B sales or account management within a service-oriented industry
- Strong negotiation skills with the ability to close deals confidently
- Excellent communication skills in English, both verbal and written
- Valid driving license for travel between client sites as needed
- Demonstrated customer service skills with a proactive approach to problem-solving
- Good understanding of IT systems for managing accounts and documentation efficiently
- Exceptional time management and organizational skills to handle multiple accounts effectively
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Join us to be part of a vibrant team dedicated to delivering outstanding facility management solutions! We value energetic professionals who thrive on building lasting client relationships while driving our company's success forward.
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