Victoria James Recruitment
Account Manager
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Account Manager - PART TIME
Location: Manchester. Office based.
Hours: Three full days per week, or equivalent hours spread across five days.
A customer-focused account management role offering flexibility in how the working week is arranged, a vibrant office in Manchester, and the opportunity to work closely with the management team.
Our Client is looking for someone who enjoys speaking with customers, building relationships, and making sure things get done. This person will help reconnect with dormant accounts, support existing customers, and keep everyday account activity running smoothly.
The key selling point is the working pattern. Someone can work three full days or spread the equivalent hours across five days, with the arrangement agreed to suit them and the business. This could appeal to an experienced candidate who wants a meaningful part-time role and greater flexibility around their other commitments.
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What will you be doing...?
- Reconnecting with dormant accounts, understanding why customers stopped using the business, and identifying opportunities to bring them back.
- Building relationships with existing customers through friendly, proactive contact.
- Handling customer queries and taking ownership of getting them resolved.
- Supporting stock management and coordinating customer requirements.
- Preparing and processing invoices accurately.
- Keeping customer records and account information organized and up to date.
- Working closely with the management team to support the smooth running of the Manchester office.
Customer contact is central to the role. The administration supports that work, so we need someone who enjoys both the conversations and the follow-through.
The person we want to find
A personable, organized, and dependable individual who is comfortable picking up the phone and takes pride in looking after customers.
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They should be confident restarting a conversation with an account that has gone quiet, asking useful questions, and spotting opportunities to rebuild the relationship. They also need the attention to detail to handle invoicing, records, and practical account tasks accurately.
The strongest candidates will bring:
- Experience in account management, customer service, sales support, or a similar customer-facing position.
- A warm, confident telephone manner.
- The ability to build rapport and listen carefully to customer needs.
- Good organization and consistent follow-through.
- Confidence using office systems and maintaining accurate information.
- A proactive approach, with the ability to manage their own workload and contribute to a small team.
Apply now
YOU MUST BE BASED AND ELIGIBLE TO WORK IN THE UK
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