Discover the World
Account Manager
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Discover the World (DTW) Account Manager
Discover the World (DTW) continues to strengthen its established airline portfolio, including our long-standing and successful partnership with JetBlue (B6). To support this work, we are looking for a talented Account Manager to join our team and contribute to the ongoing success of our clients within the UK market.
About the Role
As an Account Manager, you will be the face of one of our major airline clients, representing them within the UK travel industry and acting as their key contact in the market. For JetBlue, this means becoming their ambassador across the UK B2B travel sector—working closely with key decision makers within B6, raising brand awareness, and driving revenue growth across leisure (OTA), TMC, and corporate channels.
You will be a proactive and self-motivated commercial partner, targeting key UK trade accounts, building strong relationships, and fully embedding yourself into the client’s way of working. You’ll support global sales strategies, champion the brand, and ensure that DTW delivers exceptional value and representation.
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Key Responsibilities
- Deliver excellent service to the travel trade base, focusing on a spread of key decision makers.
- Ensure regular communication and strategic focus is in place, identifying customers’ needs & wants and delivering solutions tailored to each individual customer whilst supporting the customer’s (B6’s) overarching commercial goals agreed with the GM Europe.
- Work closely alongside other account managers, sharing best practice where appropriate.
- Maintain a strong relationship with our customers’ HQ, ensuring the AM is fully embedded within this organization. Expectation to be at HQ every 6 months with travel essential around the UK & Ireland.
Requirements
- Ability to accurately diagnose known and unknown partner business needs and translate needs into opportunities and appropriate product offerings.
- Consultative sales skills with the ability to translate data and benefits into the partner’s business language to prove value.
- Ability to effectively manage existing partnerships working with key UK travel agencies, including those identified from market data, and form new business relationships through face-to-face and remote contact.
- Strong presentation skills and the ability to articulate ideas to influence clients and prospects in meetings and through calls.
- Use existing travel knowledge to identify travel agent partners with a strong fit for long-term growth.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- CRM skills, preferably Salesforce.
- Ability to work and thrive in a multi-tasked, fast-paced environment.
- Team player who is willing to share ideas, bring a positive attitude, and can be flexible when needed.
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Benefits
- Competitive salary
- Company pension
- Private healthcare
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