Account Manager

Our purpose is to cultivate extraordinary experiences for employees, clients, and their customers. We have an exciting opportunity to join our award-winning team.

We believe that a diverse team brings different perspectives and experiences that drive innovation and success. We actively encourage applications from people from all backgrounds, including those from under-represented groups, to strengthen our team and the service we give to our clients and their customers.

Role purpose

Responsible for providing exceptional service to internal and external clients and their customers. This role sits as part of our Account Management team and will work across events, experiential, operations, and support project management, administration, and other adhoc projects as required.

This is a dynamic and varied role with lots of opportunity to make a difference!

Key responsibilities

• Curate, plan, and deliver experiential events and activations on time, on budget, and to an exceptional quality to delight our clients, their customers, residents, occupiers, and visitors.
• Curate, plan, and deliver internal events that are engaging and impactful aligned to our culture and the event and business goals.
• Engage with internal and external clients to understand requirements and agree scope of projects and events and ensure that scope and delivery is within budget.
• Recruit, train, and deploy brand ambassadors to represent the brands we work with, and keep them engaged so they want to work with us again and again; be available 'out of hours' as required to manage resourcing and to support events.
• Source and manage third party suppliers helping them to understand and deliver to expectations and to deliver quality and value for money.
• Comply with all health, safety, risk, and building protocols and processes, including the completion of documentation such as permits, risk, and method statements.
• Source and order materials and supplies focusing on quality, value for money, and environmental and ethical factors.
• Manage the quality of our events and activations and identify opportunities to continuously improve, become more efficient, drive economies of scale, and deliver value for the business and our clients.
• Track and reconcile spend against budgets, raise Purchase Order and Invoice requests from our Finance team.
• Write and present highly professional presentations and documents.
• Provide general administration and planning support to the business as required; this includes Procurement Portals, Event Calendars, rostering system, raising Purchase Order requests, project planning activity.
• Provide support as required across projects, business development, and communications.
• Deliver all business practices safely, ethically, sustainably, and in compliance with legislation.
• Identify areas for improvement and implement changes to improve outcomes and enhance efficiency.
• Identify and share learning opportunities to continuously improve our impact.
• Be an advocate for our brand and consistently live and demonstrate our Ethos Farm values.