Blazon Agency
Account Manager
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About Blazon
Blazon is The Product Launch Agency. Since 2013 we have taken more than 500 hardware and consumer technology products to market.
The role
We are hiring an Account Manager to own the front end of the client relationship: the first call with a new enquiry, the qualification decision, and then the day-to-day management of that client through their campaign. You will also own Blazon's own social channels and contribute to campaign creative.
This is a role with a defined route to leading client services at Blazon. The agency is growing, the founder currently carries most of the client relationships, and this hire is the first step in changing that. You will report directly to the Managing Director.
Core responsibilities
Client and project management
- Act as the day-to-day contact for clients during live campaigns
- Onboard new clients: kick-off calls, folder set-up, timelines, access and briefs
- Maintain the project tracker and keep timelines, deliverables and status current
- Coordinate the internal team and freelancers against client requirements
- Schedule and run client calls and circulate actions afterwards
Sales and pipeline
- Respond to inbound enquiries and hold the first qualification call with prospective clients
- Assess each lead against Blazon's qualification criteria and record the outcome in HubSpot and the lead tracker
- Manage follow-ups, discovery calls and proposal hand-offs
- Chase outstanding proposals and contracts through to signature
- Support outbound activity where required
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You will also own
Blazon's social channels
- Plan the content calendar for LinkedIn, Instagram, X and TikTok
- Brief the creative team for assets, then publish, monitor and respond
- Line up Blazon campaign and client news for posting
Campaign creative input
- Contribute copy and messaging for campaign pages, ads and emails alongside the Creative Director
- Script and coordinate user-generated content
Requirements
Essential
- Two+ years' experience in a client-facing role at an agency, startup or small business
- Experience running first calls or discovery calls with prospective clients
- Experience managing multiple client projects or accounts at the same time
- Clear written English; able to write client emails, briefs and social posts unsupervised
- Confident on phone and video with founders and senior stakeholders
- Working knowledge of a CRM and a project management tool
- Strong interest in technology and consumer products; able to explain a product to a non-technical audience
- Organised, self-directed and comfortable making decisions without escalation
- Looking for a long-term role with progression
Desirable
- Agency experience, particularly at a small agency
- Experience with hardware, consumer technology or direct-to-consumer brands
- Familiarity with Kickstarter or Indiegogo as a backer, creator or team member
- Experience managing a company's social channels and briefing creatives
- Copywriting experience for marketing or campaigns
- Working knowledge of HubSpot, Asana, Shopify, Meta Ads or Klaviyo
- Basic video editing (CapCut, Premiere or Descript) or design (Canva or Figma)
- A portfolio, side project or published work you can share
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What we offer
- Hybrid or remote within the UK
- Direct exposure to product launches, from first enquiry to live campaign
- Training and certification through our Meta, Shopify, Klaviyo, Google and TikTok partner programmes
- Six-month review against targets agreed in your first week
- A defined path to leading client services as the agency grows
- Most clients are in the UK and Europe; some are in the US, so occasional early-evening calls are part of the role
Application process
- Apply through LinkedIn and answer the screening questions. Include a link to work you have produced (writing, a project, a campaign, a channel you ran).
- Shortlisted candidates complete a paid two-hour task based on real, anonymised enquiries.
- A short video call, then a final interview with the Managing Director.
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