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Account Manager
Location: Scotland Central-Belt preference. Remote with occasional travel to clients
Reporting to: Sales Manager
About FullProxy and the role
FullProxy, a Viatel Technology Group Company, helps public and private sector organisations reduce cyber risk and gain greater value from their technology investments. We provide cyber security advice, professional services and managed services. Our specialists work closely with leading technology partners to solve complex security and infrastructure challenges. We value strong relationships, clear communication and dependable delivery. As FullProxy continues to grow, we are looking for an Account Manager to nurture our existing clients and identify further opportunities to support them.
This is a strategic account management role rather than a traditional new-business position. You will take commercial ownership of an established client portfolio. Your focus will be client retention, relationship development, renewals and account growth.
Your responsibilities
- You will act as a trusted commercial contact for your assigned clients. You will develop a clear understanding of their organisations, priorities and technology plans. Working with FullProxy’s technical and delivery teams, you will ensure clients receive relevant advice and consistent support. You will also identify opportunities where our services and solutions can create further value. Success will depend on careful account planning, sound commercial judgement and reliable follow-through.
- Create strategic account plans covering client goals, stakeholders, renewals, risks and growth opportunities.
- Build trusted relationships with senior, commercial and technical stakeholders within each client organisation.
- Lead regular account and service reviews, agree actions and ensure commitments are completed.
- Identify suitable renewal, cross-selling and expansion opportunities across FullProxy’s portfolio.
- Maintain accurate CRM records, account forecasts, opportunity details and commercial plans.
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You will coordinate proposals, presentations and commercial discussions when new opportunities arise. You will work with consultants, vendors and delivery colleagues to create solutions that meet client needs. You will manage negotiations professionally and protect long-term client relationships. You will also raise service concerns early and support a clear resolution.
Skills and experience
- You will have experience managing business clients within cyber security, technology, networking, cloud or managed services. You will be comfortable speaking with senior leaders and working alongside technical specialists. Your approach will be consultative, organised and focused on customer value. You will understand that sustainable account growth comes from trust and strong delivery. You will also take responsibility for your plans, forecasts and commitments.
- You have proven experience in strategic account management, client retention and account growth.
- You can discover client needs, shape proposals and negotiate commercial agreements confidently.
- You communicate clearly with executives, technical teams, vendors and internal colleagues.
- You understand cyber security, networking, cloud or managed services, or can learn these areas quickly.
- You use CRM systems effectively and maintain accurate account plans, forecasts and client records.
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Experience working with UK public and private sector organisations would be helpful. A degree or equivalent professional experience is welcome but not essential.
What we offer
- Impactful work – Join a growing business where your ideas and actions have a real impact.
- Competitive salary and incentives – A fair base salary and uncapped OTE with performance based incentives.
- Supportive culture – Work alongside industry experts in a collaborative environment that values learning and growth.
- Comprehensive benefits – Private medical healthcare, company pension, life assurance and Perkbox incentives.
- Balanced schedule – A full-time, 8‑hour shift schedule that helps you maintain a healthy work‑life balance.
FullProxy is an equal opportunity employer. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive workplace. If you have the drive to succeed in a dynamic environment and want to grow your career in cyber security, we’d love to hear from you.
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