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Account Manager
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About the Company
Our client is a large UK mobility services organisation seeking an experienced Key Account Manager to manage a defined portfolio of strategic dealer groups.
About the Role
The role is responsible for improving account performance against key measures, strengthening relationships with senior operational stakeholders and ensuring organisational priorities and service standards are consistently implemented.
Responsibilities
- Manage a defined portfolio of strategic and key dealer groups.
- Deliver measurable improvement against scorecard KPIs, operational standards and long-term service sustainability measures.
- Build strong, performance-focused relationships with senior operational leaders across dealer groups.
- Ensure organisational priorities are clearly understood and consistently implemented by dealer partners.
- Reduce variations in KPI performance across the portfolio through structured action planning and performance management.
- Ensure agreed quarterly priorities are delivered effectively and at pace.
- Apply the established escalation framework where dealer performance falls below expectations.
- Work with the Strategic Account Manager to support the turnaround of higher-risk accounts.
- Maintain a structured visit schedule based on dealer size, performance and risk.
- Ensure consistent engagement with stakeholders at dealer group and individual franchise level.
- Collaborate with Network Account Managers to coordinate regional delivery and maintain clear responsibilities between strategic account management and transactional support.
- Identify recurring or systemic barriers affecting performance and escalate them for appropriate cross-functional resolution.
- Ensure dealer partners remain aligned with customer experience standards while maintaining appropriate focus on cost control and asset protection.
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Pay range and compensation package
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- Annual discretionary bonus.
- Non-contributory employer pension.
- 28 days’ annual leave, with the option to buy or sell additional days.
- One paid volunteering day.
- Funded private medical insurance.
- Electric or hybrid vehicle salary sacrifice scheme.
- Cycle to Work scheme.
- Life assurance at four times basic salary.
- Funded health screening for employees aged over 50.
- Optional benefits including charitable giving, critical illness insurance, dental insurance, health screening, discounted gym membership and season ticket loans.
- Employee discount scheme.
- Access to digital healthcare and wellbeing services.
- Generous family leave policies.
- Flexible working requests considered where operationally possible.
Equal Opportunity Statement
Applications should be submitted through the recruitment consultant’s application process.
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