Make Believe Ideas
Account Manager
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We have a fantastic opportunity for an Account Manager to join our growing team
This role would suit someone who is highly organised, enthusiastic, with excellent communication skills and ready to take the next step in their career.
Make Believe Ideas is a well-established children’s publishing company based in Berkhamsted, Hertfordshire (30 minutes north of London with a direct train link to Euston).
Working at Make Believe Ideas is an opportunity to be part of an exciting story. The company prides itself on our friendly and collaborative culture and we believe we are unique in the world of publishing with creative, innovative formats and our speed to market approach.
JOB OVERVIEW
We are looking for an enthusiastic individual with excellent customer service and client management skills, to oversee a portfolio of retail and distributor customers. The role will require hands on key account management to ensure that excellent customer service levels are upheld. Working closely with the wider Sales team and collaborating with Production, Distribution, and the Studio, you will work quickly, accurately, effectively, confidently and with initiative to manage customer expectations against the capacity of the company to deliver these expectations.
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You will maintain databases that reflect confirmed orders, track existing product as well as understand the customer’s interest and future sales opportunities to achieve sales targets. You will take an active approach to your customers seeking and securing opportunities to grow the business.
DUTIES
Your duties and responsibilities as Account Manager include:
- Manage a portfolio of key retailer and distributor accounts, to include ensuring that all orders are processed, invoices are raised, and all required sales data is uploaded and maintained accurately on relevant trackers.
- Develop and manage the day to day relationships of each customer, gaining comprehensive knowledge of sales history and ensuring all requirements are met.
- Deliver accurate and detailed Sales and Inventory analysis and planning for customers in a timely manner.
- Provide comprehensive analysis of sales and account profitability, identifying areas for improvement, suggesting approaches and implementing any agreed actions.
- Manage customer orders from the warehouse to ensure stock is released on time and that all customer commitments are met.
- Act as the liaison and key contact between Production, Editorial, Studio for customer project delivery.
- Feed into the forecasting and budgeting process, monitor sales against forecast and ensure your targets are met.
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IDEAL CANDIDATE REQUIREMENTS
Skills and Experience required for the Account Manager:
- Previous experience managing customer accounts within a sales environment
- Excellent administrative skills with the ability to work on multiple projects simultaneously and prioritise accordingly
- The ability to work both independently and as part of a team
- High attention to detail
- Excellent written, numeracy and verbal communication skills
- Intermediate/Advanced use of Microsoft Office (Excel, Word and PowerPoint)
We offer excellent benefits
Including career development, 25 days annual leave plus Bank Holidays, contributory pension scheme, life assurance, substantial discounts on our books, 20% off hot food served in our on-site café, discounts to many high street and online stores, complimentary massages at our on-site wellness centre and many more.
We welcome and encourage applications from candidates who are under-represented in the creative industries.
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