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Location: Hybrid (Remote with weekly visits to the London Office in Waterloo)
The Challenge
Mid-market organisations face ever-evolving operational demands, yet keeping accounting and finance software aligned with business growth is a constant struggle. Delivering long-term value and retention requires more than just customer support—it demands proactive, strategic relationship management to ensure client systems continuously evolve.
The Opportunity
With 20 years of proven stability and a market-leading product, Aqilla is layering on a high-growth 'scale-up' mindset. We aren't looking for passive support contacts—we need proactive Account Farmers who thrive on unlocking value within existing accounts, committing clients to long-term partnerships, and ensuring our customers remain loyal advocates for life.
What you'll be doing
- Farming Key Accounts: Driving recurring growth and expanding revenue within our existing mid-market customer base.
- Securing Long-Term Commitments: Transitioning key clients away from basic SaaS arrangements toward strategic, long-term contracts.
- Being a Trusted Advisor: Acting as the primary liaison for C-suite and operational leaders, consulting on their long-term finance transformation needs.
- Refining Retention Strategy: Developing and executing proactive initiatives to maximize customer satisfaction and prevent churn.
- Cross-Functional Collaboration: Coordinating technical teams and internal resources to ensure smooth project delivery and continuous alignment with customer goals.
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What you bring to the table
- The Farmer Mindset: You are a self-starter who excels at nurturing relationships, identifying hidden expansion opportunities, and retaining key clients.
- Account Management Pedigree: Proven track record as an Account Manager, Key Account Manager, or similar role, with experience juggling multiple client initiatives with precision.
- Executive Presence: Comfortable engaging C-level stakeholders and operational managers both virtually and in the boardroom.
- Finance Fluency: Solid understanding of accounting principles (or the ability to learn fast) to speak the language of CFOs and finance teams.
- Software Industry Experience: Exposure to SaaS, mid-market business solutions, or complex software environments is highly advantageous.
- Presence that Matters: A commitment to building face-to-face rapport, with the flexibility to travel across the UK (and potentially internationally) to strengthen client ties.
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Why Aqilla?
- Autonomy: Whilst fully supported, our staff stay because they are treated like adults—no micromanaging, just results.
- Innovation: Work with a product that genuinely solves modern finance challenges and keeps clients returning.
- Scale with Us: A competitive base and clear incentive structure designed to reward those who drive account growth and client retention.
- Giving Back: 3 days a year dedicated to charitable work on us.
- The Basics+: 25 days holiday, pension, laptop, and phone/internet expenses.
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Jessica, London
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