Clarity Business Travel
Account Manager
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Overview And What We Offer
Mon - Friday 37.5hrs
Location - Remote with Travel Required as and when
Refer a friend for £1000 bonus which is unlimited!
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme
OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
At Clarity we not only listen, we adapt and we deliver
Who We Are And What We Do
We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group
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Role Purpose
To strategically manage and grow a portfolio of customers by delivering Clarity’s value proposition, driving customer retention, profitability and growth through the development and execution of travel and meetings programmes, stakeholder engagement, and the achievement of agreed business objectives.
Operational- Key Tasks
- Develop and deliver business plans aligned to customer objectives and business goals.
- Own customer retention, growth, profitability and overall account performance.
- Create, implement and monitor strategic initiatives focused on savings, sustainability, traveller wellbeing and programme optimisation.
- Lead business planning, governance and Customer Partnership Reviews (CPRs).
- Oversee delivery of SLAs, KPIs and service performance, implementing corrective actions where required.
- Manage the supplier strategy and support travel and meeting programme sourcing and negotiations.
- Lead data and reporting strategy, providing insights and recommendations to stakeholders.
- Coordinate operational teams, partners and senior stakeholders to ensure consistent service delivery.
- Build and maintain strong relationships with key customer decision-makers and influencers.
- Drive solution development and continuous improvement to maximise customer value and satisfaction
- Ensure compliance with information security, data protection and company policies
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Skills And Experience
- Minimum 2 years’ experience in account management, preferably within the business travel and meetings industry.
- Proven ability to manage strategic customer relationships and deliver retention, growth and profitability targets.
- Strong commercial acumen with experience analysing data and translating insights into customer recommendations and business plans.
- Experience leading practice cross-functional stakeholder engagement.
- Excellent communication, presentation, negotiation and relationship management skills.
- Understanding of travel and meetings programme management, supplier strategy, service delivery and customer governance frameworks
- Proficient in Microsoft Office, CRM systems and diary management
- Full driving licence and the ability to travel for work purposes
- Self-motivated, proactive and able to manage multiple priorities and deadlines effectively
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