What You'll Get:

• The opportunity to manage and grow relationships with some of Ground Control's key clients.
• A role where your work directly influences customer retention, satisfaction, and business growth.
• The autonomy to take ownership of your portfolio and make decisions that create positive outcomes.
• Exposure to senior stakeholders across multiple client organisations and service lines.
• Support from experienced leaders and collaborative teams across Sales, Operations, and Customer Services.
• Opportunities to develop your commercial, relationship management, and strategic account management skills within a growing business.

What We're Looking For:

• Proven experience in Account Management, Customer Success, Client Services, or a similar customer-facing commercial role.
• A track record of building and maintaining strong relationships with multiple stakeholders across client organisations.
• Experience identifying growth opportunities, upselling services, or contributing to revenue growth within existing accounts.
• Strong communication skills with the ability to influence, negotiate, and build credibility at all levels.
• A proactive and solutions-focused approach when managing challenges, complaints, and escalations.
• Excellent organisational skills with the ability to manage competing priorities across a varied client portfolio.
• Commercial awareness and the ability to spot opportunities that deliver value for both clients and the business.
• Experience within grounds maintenance, facilities management, property services, or a multi-site service environment would be advantageous.
• A full UK driving licence and willingness to travel for client meetings and site visits.

Benefits:

• Competitive salary – aligned with your skills and experience
• Pension scheme – helping you plan for the future
• Recognition schemes – celebrating and rewarding great work
• Private GP service – fast, convenient access to medical support
• Life insurance – providing added peace of mind
• Subsidised gym membership – supporting your health and wellbeing
• Holiday buy scheme – purchase up to 5 additional days of annual leave

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, or any other protected characteristic as defined in the Equality Act 2010.

We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment, including training, development, promotion, pay, and termination. We are committed to providing reasonable adjustments for disabled applicants and employees, and to creating a working environment free from discrimination, harassment, bullying, or victimisation.

We expect all colleagues to uphold our values of dignity, respect, and inclusion. We take a zero-tolerance approach to any form of discriminatory behaviour and are committed to continuous improvement through training, inclusive policies, and accountability at all levels.