CitNOW Group
Account Manager
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About us
Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.
CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment.
The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award-winning, collaborative and inclusive culture.
About the role
We are looking for a highly motivated and results-driven Account Manager to be responsible for managing and nurturing relationships with existing customers ensuring their success and satisfaction, focusing on high account retention and helping identify upselling and cross-selling opportunities.
The primary focus of this role is to retain and strengthen these relationships whilst being the primary point of contact for our clients, working closely to understand their needs, drive adoption of our solutions and identify opportunities for additional value.
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Key responsibilities include:
- Manage and nurture existing accounts, driving customer satisfaction, loyalty and long-term retention
- Proactively expand the contact network within assigned accounts to facilitate deeper engagement and collaboration
- Develop and implement comprehensive strategies to deepen and broaden partnerships with these accounts, aligning with overall business objectives
- Identify and pursue growth opportunities within your accounts, collaborating with relevant internal teams to drive success
- Generate leads for growth opportunities within the account, including leads for new products billed directly or for network recommendations
- Achieve and maintain high levels of net revenue retention for the revenue related to assigned accounts, ensuring consistent growth and stability
- Own the at-risk process, identifying early warning signs and intervening proactively to protect account health
- Efficiently handle and prioritize inbound requests from assigned accounts, ensuring timely and effective responses
- Work closely with the Customer Support teams to ensure customers are receiving a high level of customer service
- Work closely with the Product and Onboarding team to manage development work and pilots through your customer network
- Personally follow the business reporting and documentation processes to ensure all reporting requirements are completed accurately and on time
We are looking for:
- An experienced Account Manager, with proven experience in building and sustaining strong relationships with senior stakeholders, with a track record of delivering revenue growth and customer retention
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients
- A strong understanding of industry dynamics, including emerging trends, challenges and the competitive landscape
- A self-starter, with a proactive approach
- A strong understanding of the CitNOW Group product portfolio is desirable, but not essential
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In addition to a competitive salary, our benefits package is second to none.
Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.
We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.
The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.
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