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Location: Saffron Walden
About The Role
WPS have an exciting opportunity for a technically strong Account Manager to lead and develop our operational delivery for a key client. Based in Saffron Walden, you will provide operational leadership, technical management, commercial oversight, and exceptional service standards across a diverse environment.
We're looking for a confident leader with experience managing multidisciplinary teams, ensuring compliance, driving performance, and delivering high-quality hard FM services. This is an excellent opportunity for someone who thrives in a dynamic environment and wants to further their career within a supportive and ambitious organisation.
Key Responsibilities
As An Account Manager, You Will
- Lead, motivate and inspire the Wates FM team to deliver first-class hard M&E and fabric service provision
- Provide visible leadership and build strong partnerships with key client stakeholders
- Ensure full compliance with statutory, quality, safety, environmental, and Wates standards, promoting a Zero Harm culture
- Drive commercial best practice, managing budgets, P&L performance, and ensuring contractual KPIs/SLAs are met
- Manage external specialists and suppliers to ensure performance, reporting accuracy, and value for money
- Lead change management initiatives and present confidently to senior management, clients, and internal teams
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About You
We're looking for someone who brings:
- Experience in a similar FM or transferable environment, ideally managing multi-diverse technical teams
- Recognised technical qualification and IOSH (or equivalent)
- Strong financial and commercial acumen with proven P&L management experience
- Excellent interpersonal, communication, and problem-solving skills
- Ability to build strong client relationships and lead teams through change
- Confidence in presenting complex information to senior stakeholders
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This is a fantastic opportunity to be part of a talented and supportive team that will help you grow and progress your career.
What We Offer
- Competitive salary
- Travel costs covered to any Wates sites (HMRC advisory rates apply)
- Outstanding learning and development opportunities
- Industry-leading family leave policies (26 weeks fully paid maternity, 8 weeks fully paid paternity)
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
To learn more about the checks included in this process, please click on the following link:
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