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Agency
RAPP
Job Function
Account Management and Growth
Job Subfunction
Account Management
Job Description
WHO WE ARE
We are RAPP – world leaders in activating growth with precision and empathy at scale.
As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviours, and aspirations.
We foster an inclusive workplace that emphasises personal well-being.
THE ROLE
We are looking for a talented and driven Account Manager to join our team at RAPP London, supporting one of the world’s most iconic luxury fashion brands: Ralph Lauren. This is a unique opportunity to work on a full-service account, across data, technology and creative, delivering best-in-class customer engagement experiences for a globally recognised brand.
The Opportunity
As an Account Manager, you will play a pivotal role in the day-to-day running of the large-scale eCRM programme, spanning multiple workstreams including BAU campaigns, and Special Projects. You’ll be the key day-to-day contact between internal teams and client stakeholders, ensuring seamless delivery, proactive planning, and strategic alignment.
- You will report directly into the Business Director, providing a great opportunity for growth and progression, at one of the world’s leading customer engagement agencies.
- You will thrive in a high energy, fast paced environment and will understand the unique challenges of running a busy eCRM account within an agency.
- You will be able to hit the ground running, working with a team of project managers across multiple workstreams (BAU and Special Projects).
- As well as ensuring the day-to-day projects are running smoothly, you will be forward thinking, incredibly organised, comfortable trouble shooting, course correcting, and rolling your sleeves up.
- You will build and maintain strong relationships with key client stakeholders, acting as a trusted advisor and day-to-day contact. Working collaboratively with a team of Project Managers and cross-functional specialists (data, creative, tech) to ensure smooth workflow / delivery.
- You will identify opportunities for process improvements to increase efficiency, reduce errors, and enhance client satisfaction. You will uphold high standards across all deliverables, ensuring campaigns meet SLAs and internal teams are supported with any process challenges.
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Role Requirements
- Previous experience in loyalty, data, eCRM account management within a fast-paced agency environment.
- Excellent communication and stakeholder management skills.
- Highly organised, responsive, detail-oriented, and proactive.
- Comfortable working across multiple projects and deadlines.
- A natural collaborator who thrives in a team but can also lead initiatives independently.
- Passionate about customer engagement, digital innovation, and delivering exceptional client service.
- A self-starter, with a positive, can-do attitude!
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We are RAPP. And we can’t wait to meet you.
Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.
Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.
Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/
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