How your CV stacks up
Upload your CV to see how well it fits this job role
?%
WPS 📍 Milton Keynes 💰 Competitive Salary + Benefits
The Opportunity
WPS is looking for an experienced and customer-focused Account Manager to join our Facilities Management team, overseeing the prestigious Mercedes-Benz account in Milton Keynes.
This is an exciting opportunity to play a pivotal role in managing client relationships, driving service excellence, and ensuring the successful delivery of FM services across a high-profile corporate environment. You will act as the key point of contact for the client, building trusted relationships while leading operational performance and continuous improvement initiatives.
Key Responsibilities
- Develop and maintain strong relationships with Mercedes-Benz stakeholders, becoming a trusted advisor and primary point of contact.
- Ensure contractual obligations, service levels and performance targets are achieved consistently.
- Lead the delivery of Facilities Management services, ensuring operational excellence across hard and soft FM disciplines.
- Monitor and manage account performance, KPIs and compliance requirements.
- Drive customer satisfaction through proactive communication and effective issue resolution.
- Manage budgets, forecasts and financial performance, ensuring delivery against commercial objectives.
- Work closely with operational teams, supply chain partners and internal stakeholders to ensure seamless service delivery.
- Identify opportunities for continuous improvement, innovation and added value for the client.
- Support contract growth and retention through exceptional customer service and relationship management.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
We are looking for a commercially aware and relationship-driven professional who can balance client expectations with operational delivery.
You Will Have
- Experience in an Account Manager, Contract Manager or Client Relationship Manager role within Facilities Management.
- Strong client-facing and stakeholder management skills.
- A proven track record of delivering excellent customer service and contract performance.
- Financial and commercial awareness, including budget management experience.
- Excellent communication, negotiation and problem-solving abilities.
- Knowledge of FM service delivery, compliance and contract management.
- The ability to influence and build positive relationships at all levels.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
To learn more about the checks included in this process, please click on the following link: National Security Vetting
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills