The Crowd
Account Manager
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About The Role:
A leading mid-sized, creative studio specialising in sustainable furniture procurement and project delivery is seeking a meticulous and strategic-thinking Account Manager to join their team.
Reporting to the Sales Director, you’ll be instrumental in managing key accounts across the UK, valued up to seven figures, within a diverse, multi-sector portfolio spanning commercial, hospitality, residential and more. This key role within the business gives great responsibility and independence, maintaining pristine customer service with clientele and assisting with new business efforts. This role is perfect for someone confident, precise and who thrives under pressure – solid industry knowledge is key, ideally with experience within hospitality or workplace sectors.
This is a fantastic opportunity to join a respected leader in sustainable furniture procurement who are in a strong period of growth, contributing to a variety of high-profile projects where you can make a real impact. The company offers a collaborative and social working environment, exposure to exciting clients and innovative projects, development/progression, flexible/hybrid working, enhanced annual leave, and more.
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Key Responsibilities:
- Manage a portfolio of client accounts, ensuring repeat business and high levels of client satisfaction
- Develop new business through sourcing leads, pitching to clients, attending events, handling referrals, and supporting marketing initiatives
- Prepare client proposals and manage expectations throughout delivery
- Oversee project account management (timeline creation, budget monitoring, order processing, sustainability compliance)
- Ensure smooth handover to project teams and manage project completion commitments
- Contribute to the studio’s broader growth, culture, and sustainability goals as part of a B Corp-certified company
Key Skills/Requirements:
- Previous experience in a similar client-facing or account management role within a product design studio
- Excellent communication skills, both written and verbal, with confidence liaising with clients and suppliers
- Strong organisational skills, attention to detail, and ability to manage multiple projects simultaneously
- Experience working with accounts in hospitality or commercial workplace sectors highly advantageous
- IT literate, proficient in Microsoft Office, and comfortable learning bespoke business software
- Flexible, proactive, and able to thrive in a fast-paced, dynamic environment
- Positive, hands-on attitude and a genuine passion for design and sustainability
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The Crowd is an equal opportunities employer and agency.
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