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Job Overview
Based in Manchester, UK. You will focus on customer retention, relationship management, client liaison, and after-sales service. Your goal is to boost customer satisfaction, loyalty, and repeat business, while building sustainable, long-term relationships with clients.
Key Responsibilities
- Conduct daily liaison, relationship management, and consistent service for existing partners; Maintain regular positive communication and solidify client partnerships.
- Capture client requirements, feedback, and user experience in a timely manner; coordinate internal resources to resolve issues and handle routine matters and after-sales enquiries.
- Maintain client records, track project progress, and contract fulfilment status. Conduct regular account reviews, identify potential risks, and take proactive retention measures.
- Improve customer satisfaction and loyalty, drive repeat orders, and sustained collaboration to secure stable revenue from existing accounts.
- Communicate brand policies, product updates, and service standards to clients, standardise communication workflows, and safeguard brand reputation.
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Requirements
- Strong customer service mindset and empathy; attentive and adept at long-term relationship nurturing.
- Excellent communication skills with efficient coordination capabilities to resolve disputes and manage account risks.
- Reliable, resilient under pressure, and highly proactive, committed to long-term account management.
- Prior experience in account management, customer support, or client relationship roles is preferred.
- Exceptional English communication skills.
- Candidate must be eligible to work in the UK without visa sponsorship.
About PAX(Hayati®)
PAX, established in 2021 and headquartered in Hong Kong, operates globally. As a world-leading consumer electronics company, we focus on cutting-edge technologies.
Hayati®, PAX’s flagship brand, was born in the UK and has since grown into one of Britain’s best-known consumer electronics brands, with a strong and expanding international presence. Alongside Hayati®, we continue to incubate and develop a diverse portfolio of brands—including Quokka®, Moxy®, Liora®, Finebar®, and Philia®—each designed for different lifestyles, moments, and markets around the world.
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In 2025, PAX completed a pre-IPO reorganisation of its corporate structure and governance framework, entering the preparation phase for a potential NASDAQ listing. PAX Group Holdings Limited leads the Group’s global governance and long-term strategy, with operating offices across the UK, Germany, and the UAE to support local markets worldwide. The Group’s exclusive Chinese mainland partner, PAX Innovations (Shenzhen) Limited, provides integrated R&D, branding, supply chain, and quality management services, connecting our global brands with world-class manufacturing capabilities.
Guided by integrity as our core value, PAX is driven by innovation, centred on users, and committed to building for the long term and sustainable development. By combining dependable products with trusted partnerships, we work alongside consumers, partners, and the broader industry to shape a credible, future-oriented global ecosystem.
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