Guerlain
Account Manager
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Position: Account Manager
Location: HBeauty, Edinburgh
Hours: 37.5hrs
MISSION
As an Account Manager for Guerlain, you are a brand ambassador and an expert in make-up, skincare and fragrance. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand you will demonstrate an attitude that befits Guerlain at all times.
Job Responsibilities
MAIN RESPONSIBILITIES
SALES
- To set targets for all Team Members in line with Company expectations
- To pro-actively sell Guerlain products and provide a luxury standard of service to customers
- To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets
- To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
KPI: To achieve sales targets
SERVICE
- To educate and train Team Members on the use and history of Guerlain products
- To be knowledgeable on all Guerlain products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
- Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products
- To initiate contact with customers and welcome them both on counter and through traffic stopping
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KPI: To achieve target for Mystery Shopping
MANAGEMENT
- To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance
- To manage stock levels, working in partnership with the Area Manager to ensure that there is sufficient levels
- To proactively grow your business through events, appointments and return bookings
- To ensure all operational and administrative tasks are complete and to the best of your ability
GENERAL
- To participate in merchandise management and ensure that it is in line with Corporate guidelines
- To adhere to all Company procedures and policies, as outlined in the employee handbook
- To build relationships with store management and adhere to all store policies and procedures
- To carry out any additional duties as directed by the management team
POSITION WITHIN THE TEAM
Reports to: Area Manager / Beauty Department Manager
This is a full time role.
Profile
CONTACTS AND RELATIONSHIPS
Internal:
- Counter team
- Guerlain clients
- Area Managers
- Department store colleagues
- Retail Managers
- Department store Managers
- RMAs
- Department store HR Departments
External:
PERSON SPECIFICATION
In order to be successful in this role, you will be:
- An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales
- Organised; able to manage Prêt-à-portererwork, Team Members, Department and Area Managers and meet the clients’ needs
- Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
- Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale.
- You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
- Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Guerlain.
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Additional Information
Since its foundation in 1828 by Pierre-Francois Pascal Guerlain, the House of Guerlain has established itself as an icon within the world of fragrance and beauty; a reputation of unparalleled devotion to luxury, sophistication and elegance that has been handed down from generation to generation. Guerlain was the first to create scientifically-based skincare, kohl eyeliner and mascara and introduced the world to lipsticks. Within over 700 fragrances (several of which are considered masterpieces of perfumery), the Guerlain name has become recognised as a symbol of artistry, superlative quality, impeccable style and ultimate grace.
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