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Account Manager | Card Payments
London (Hybrid, 3 days in office) | £65,000 plus 30% bonus and benefits
Do you manage merchant accounts within card payments? Are you data driven, comfortable running QBRs and building account plans from real numbers? Do you thrive on regular face to face time with customers? Are you someone who spots commercial opportunities and closes them?
If yes, this could be a good fit.
We are looking for an Account Manager to own a portfolio of key merchant accounts for a growing payments business. This is a commercial, relationship-led role where you will grow revenue across your accounts, deepen relationships at every level, and act as the trusted point of contact for the merchants you look after.
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What You Will Do
- Own a portfolio of top merchant accounts and a clear revenue and upsell target
- Build trusted relationships across each account through regular in-person engagement, from day-to-day contacts through to senior stakeholders
- Run in-person QBRs and develop account plans grounded in data
- Identify, scope and close upsell and cross-sell opportunities across the product suite
- Lead renewals, pricing conversations and commercial proposals
- Track account health, transaction trends and adoption using BI tools, and provide forecasts and risk analysis
- Work closely with product, integrations, commercial and finance teams to deliver for the merchant
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What We Are Looking For
- Experience managing merchant accounts in payments, with a solid understanding of card payments
- A field-based mindset, energised by regular in-person time with merchants
- Strong analytical skills and confidence working with data to guide decisions
- Experience running QBRs and building structured account plans
- Commercial acumen across pricing, margin and negotiation
- Confident building relationships in person and coordinating stakeholders at multiple levels
If you enjoy owning merchant relationships end to end, growing revenue and being the person customers trust, this is worth a conversation.
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