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Account Manager
Uniserve is the UK's largest privately-owned international freight and logistics company. Operating through a global network of professional partners, we provide innovative supply chain solutions across all major trade markets, with specialist expertise in Europe, China, South East Asia, and the Indian Subcontinent.
Based at our excellent facility in Felixstowe (FMDC) the role of the Account Manager will be to maintain and further develop quality relationships with existing key account customers and also champion operational success and ensure customer retention and development is always a priority.
Responsibilities
- Manage current key account customer(s)
- Maintain effective relationships with existing customers and internal business units
- Provide an exceptional level of service to customers
- Speaking to customers via MS Outlook, MS Teams and telephone, helping them with their questions and resolving their issues
- Prepare KPI packs for customer reviews
- Create and maintain agreed customer SLAs
- Create, maintain & distribute customer reporting as agreed within the contracts
- Attend meetings with the customer(s) either virtually or in person
- Engage with the warehouse departments to keep the communication flow effective
- Identify and communicate ways the company can continuously improve in all areas of customer interaction and operations
- Complete training as necessary to develop skill sets and knowledge base
- Always promote a professional image of Uniserve to prospective clients and customers
- Completion of any other duties as reasonably requested by the Management Team
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Experience & Requirements
- Minimum of 1 years’ experience within a Logistics Account Management background
- Minimum of 1 years’ experience in a fast-moving logistics environment
- Proficiency in MS Office, including PowerPoint, MS Word and Excel.
- Attention to detail supported by high quality written and verbal communication skills
- Comfortable within a customer facing environment at all levels
- Ability to adapt to changes within the work environment
- Problem solver
- Excellent multitasking skills
- Ability to work under pressure, be well organised and to meet deadlines
- Willingness to learn roles across the broader W+T Commercial Team
Appearance and Conduct
- Professional, helpful, and courteous at all times
- Willingness to learn and share knowledge with your colleagues and work as part of a team but also comfortable with solo working.
- Smart business dress code
- Smart, clean, and tidy place of work
- Comply with company policies
- Always protect the interests of the business and escalate any areas of concern to the Senior Management team
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Benefits
Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:
- Competitive Salary: We value your skills and commitment.
- Discretionary Bonus: Because your hard work deserves to be rewarded.
- Pension Scheme: We've got your future covered.
- Annual Salary Review: Your growth matters to us.
- Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
- Interest-Free Company Loan: We're here to support you.
- Free On-Site Parking: Convenient and hassle-free.
- Referral Bonus £750: Spread the word and earn some extra cash.
- Care First Lifestyle Programme: Because your well-being matters.
- Flu Jabs Annually: Stay healthy, on us.
- Group Life Policy: We've got you covered.
- Electric Vehicle Charging Points at Work: Embrace sustainable transport
- Flexible Career Pathway: Grow with us!
- Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
- Enhanced Holiday Scheme: we believe loyalty should be rewarded.
- Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
- Private Health Care: We are committed to your wellbeing.
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