ACCOUNT MANAGER

Location: Cramlington, Northumberland

TEXO Recruitment are recruiting for an experienced Account Manager to join our client, a leading provider of print, POS and logistics solutions supplying customers primarily within the retail sector.

This is an exciting opportunity for a commercially minded Account Manager who enjoys building strong client relationships, understanding customer requirements and identifying opportunities to grow existing accounts.

The successful candidate will manage a portfolio of established clients, acting as a key point of contact while working closely with internal teams to ensure projects are delivered to a high standard and customers receive an excellent service.

Key Responsibilities

• Manage and develop a portfolio of existing B2B clients, primarily within the retail sector.
• Build strong, long-term relationships with key customer contacts.
• Act as the main point of contact for clients, understanding their requirements and providing commercially focused solutions.
• Identify opportunities to grow existing accounts and increase revenue.
• Manage customer projects from initial enquiry through to delivery.
• Prepare quotations, proposals and commercial documentation.
• Work closely with internal print, POS, logistics and operations teams to ensure smooth project delivery.
• Proactively communicate with clients regarding project progress, requirements and deadlines.
• Handle customer queries and resolve any issues quickly and professionally.
• Monitor account performance and identify opportunities for further development.
• Maintain accurate CRM records and provide regular account updates and forecasts.