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Dodds and Shute
Dodds and Shute are a design-led procurement company, dedicated to sourcing the most sustainable furniture and lighting. We are a proud B Corp, with a mission to propel the design industry to a sustainable and responsible future, while providing an unrivalled level of expertise and customer service. In essence, we want the design sector to be beautiful, both inside and out.
Founded in 2015, we are a growing, young team, passionate about design. Our clients include hotels, offices, residential, restaurants and more – check out some of our past projects here.
Job purpose:
Account Managers at Dodds & Shute own client relationships and commercial outcomes, delivering design-led projects that balance design intent, cost, and programme while driving account growth and profitability.
Duties and responsibilities:
Sales & Account Management:
- Manage a portfolio of client accounts with responsibility for achieving a gross profit target.
- Develop strong client relationships to drive repeat business and long-term partnerships.
- Prepare and present client proposals aligned with client needs, budgets, project objectives in line with project design intent.
- Translate design intent into commercially viable, deliverable solutions, balancing aesthetics, performance, budget and sustainability.
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Client Relationship Management:
- Lead client conversations, shaping requirements, guiding decision-making and positioning Dodds & Shute as a trusted consultant and project partner.
- Manage client expectations throughout the sales and project lifecycle, communicating clearly and proactively.
- Comfortable driving account growth and long-term partnerships.
- Attend networking events.
Commercial Ownership:
- Own pricing, margin, and project viability.
- Negotiate effectively with clients and suppliers to deliver strong commercial outcomes and protect margin.
Project Ownership:
- Define scope, budgets, timelines and deliverables with clients.
- Lead projects through to successful handover, managing budgets, risks, and multiple client and supplier stakeholders.
- Own quoting, specification development, and product selection in with Dodds & Shute preferred supply chain.
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Team & Process:
- Direct and prioritise Sales Coordinator support, ensuring workloads and responsibilities are clearly managed.
- Ensure client, commercial and project information is accurate, complete and maintained within company systems.
- Provide a clear and comprehensive handover to the Operations team, with scope, responsibilities, risks and client expectations fully defined.
Knowledge, Experience and Skills:
- Minimum 3 years’ experience in a sales or account management role.
- Demonstrate excellent furniture knowledge, strong design taste and creative judgement, with the ability to curate products and solutions that elevate the overall scheme.
- Highly organised across multiple projects; able to manage competing priorities and drive outcomes.
- Strong commercial judgement and decision-making, comfortable delivering against revenue targets.
- Comfortable working with systems, data, and spreadsheets.
- Proactive, adaptable and reliable, with a willingness to take ownership.
- Positive, collaborative, and comfortable working in a fast-paced environment.
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Jessica, London
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