About the Role

WSP’s Chemical Risk team is looking for a passionate account manager who is focused on developing and growing the relationships and corresponding order book within their own portfolio of around 100 accounts with a suite of sustainability, emergency response, and regulatory compliance solutions within the chemical industry.

WSP have a strong pedigree within the chemical sector, due to their recent acquisition of Ricardo and their Chemical Risk team. We have a strong focus on sustainability and decarbonisation solutions, and a 50 year legacy through operating the National Chemical Emergency Centre (NCEC) of response, chemical safety and compliance solutions, where the majority of our chemical customers work with.

The focus of this role is to provide excellent account management to a set of around 100 existing customers, maximising the client relationships to understand and the identify business challenges they face across Chemical Risk and wider WSP product suite, identify key market and competitor insight and seeking opportunities to up and cross sell our services, whilst maximising customer retention.

This role will form part of WSP Chemical Risk’s wider Sales Team, reporting to a Senior Account Manager.

A little more about your role...

• Work directly inside your own accounts to develop and expand the relationships we hold within them. The purpose is to work with them to identify business challenges they face across chemical risk and sustainability and create solutions alongside these.
• Help implement specific activities which support the wider account management strategy and execution; to ensure client satisfaction and efficiency of delivery, communications and service management.
• Focus on engaging directly with the client base to achieve the above, and also to identify key market insights, including market trends, regulatory challenges and competitor activity. Input into the business development strategy internally which ensures we are demonstrating our value and differentiation versus our competitors, whilst identifying new product development opportunities.
• Act on any issues affecting prompt payment, satisfaction, long-term retention, etc. recognising, and where possible, preventing any risks arising from non-standard delivery, working with the respective teams.
• Liaise with internal teams whose roles relate to service delivery, e.g.: consultants, customer services, product delivery team (emergency responders, procedures, data, accounts) and sales teams to advise and provide guidance on elements of Account Manager enabling others to deliver a high-quality service.