Client Servicing & Communication

• Lead day-to-day client communication across your accounts and campaigns.
• Run client status calls and provide clear, organised campaign updates.
• Communicate confidently and professionally with clients, creators and internal stakeholders.
• Escalate risks appropriately while taking ownership of finding solutions.
• Ensure clients consistently receive a high standard of service.

Reporting, Insights & Proposals

• Support campaign reporting and analyse performance against agreed KPIs.
• Turn campaign results into clear insights and actionable recommendations.
• Participate in campaign wash-ups to identify successes, challenges and learnings.
• Contribute to proposals, presentations and pitch decks.
• Bring knowledge of social trends, creators and platform developments into campaign planning.

Team Collaboration & Development

• Work collaboratively with Account Executives and the wider Agency team.
• Support junior team members with campaign delivery and day-to-day guidance.
• Share knowledge, ideas and best practice across the team.
• Take ownership of your own development and actively seek feedback.
• Contribute positively to Connect’s high-energy, collaborative culture.

Account Growth & Performance

• Deliver consistently against campaign and account KPIs.
• Maintain strong levels of client satisfaction and retention.
• Develop commercial awareness across your accounts and budgets.
• Spot opportunities for additional campaigns, services and partnership growth.
• Support senior team members in developing existing client accounts.

What You Bring

• 2–4 years of experience in influencer marketing, social media, creative agency or account management.
• Strong understanding of influencer marketing, social platforms and the creator economy.
• Experience managing multiple campaigns, timelines and stakeholders.
• Excellent organisation and attention to detail.
• Confident client communication and relationship-building skills.
• Ability to manage budgets and understand the commercial side of campaign delivery.
• A proactive, solutions-focused approach.
• Comfortable working in a fast-paced environment where priorities can move quickly.
• Collaborative, curious and keen to continue learning and developing.

What Success Looks Like

• Your campaigns are delivered on time, on budget and to a consistently high standard.
• Clients trust you and see you as a reliable partner.
• You confidently own the day-to-day management of your accounts.
• You anticipate challenges and bring solutions rather than simply escalating problems.
• You contribute ideas that improve campaign performance and client relationships.
• You build the skills and commercial understanding needed to progress towards Senior Account Manager.

What You Can Expect

You'll be working at our young, vibrant and energetic office, where there's always a great atmosphere and a social vibe. Our office hours are 9:30 to 5:30, and we're in the office five days a week, so you'll quickly become an integral part of the team and dive right in from day one.

Don’t just take our word for it - see the culture for yourself on our TikTok.

• Competitive salary based on your level of experience and structured pay bands
• Private health insurance to keep you feeling your best - because your wellbeing matters
• Office gym facilities to keep you fit
• Team and individual incentives to keep you motivated
• In-house high-performance coaching to help you level up
• Mental health support because your wellbeing matters to us
• 25 days annual leave + bank holidays, plus a well-deserved Christmas break
• Extra holiday day for every year you're with us
• Chance to win a holiday every month - because who doesn’t love a getaway?
• Summer & winter team socials for those unforgettable moments
• Early finish & dress-down Fridays - just because it’s Friday!
• Free office snacks and drinks to keep you fuelled

Our Commitment

At Connect Management, we are committed to fostering an inclusive, diverse and equitable environment where our employees and talent can thrive authentically. We believe that diversity is not just a value but a driving force - fuelling bold ideas, pushing creative boundaries and setting new standards of excellence in the influencer marketing industry. We ensure that all individuals are treated with dignity and respect, regardless of age, disability, gender identity, race, religion or sexual orientation. Our policies are designed to prevent discrimination, promote equal access to opportunities and cultivate a culture where everyone feels valued and empowered. While we take pride in our progress, we recognise that there is always more to do. We are committed to continuous improvement, whether through reviewing our policies, challenging biases, educating internally or externally, and advocating for change to build a more inclusive industry for all.