Oxford Economics
Account Manager - Alpine Macro
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Department: Alpine Macro
Location: London, UK
Description
Location: London, England
Experience: 2–3 years
Alpine Macro, a premier provider of independent global macroeconomic research and a recent addition to the Oxford Economics Group, is seeking an Account Manager to support and grow its institutional client relationships within the asset management space.
Based in London, this role focuses on delivering exceptional post-sale engagement, onboarding, and account management support to a global roster of asset managers, investment strategists, economists, and CIO offices. You’ll play a pivotal role in ensuring clients maximize the value of Alpine’s premium research services while identifying opportunities for renewal and expansion.
Key Responsibilities
Client Engagement & Relationship Management
- Serve as the day-to-day contact for a portfolio of asset management clients across EMEA
- Onboard new clients and conduct tailored training sessions to ensure usage and adoption
- Build long-term, trusted relationships with key stakeholders at client firms
- Maintain consistent communication to share research updates, usage insights, and check client health
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Renewals & Upsell Support
- Monitor contract end dates and prepare renewal strategies proactively
- Track and flag usage issues or churn risks, coordinating with internal teams to address them
- Identify upsell opportunities into new teams or geographies within client firms
Internal Collaboration
- Coordinate with Alpine’s economists and senior leadership to support client needs
- Partner with the Business Development team on transitions from new to existing accounts
- Support events, briefings, and webinars by promoting them to your accounts
- Gather and share client feedback with Product and Strategy teams
CRM & Reporting
- Use Salesforce to log all client activity and track engagement metrics
- Maintain accurate records of contacts, meetings, and contract updates
- Analyze usage data to inform account strategies and retention efforts
Required
Skills, Knowledge and Expertise
- Bachelor’s degree in Finance, Economics, or related field
- 2+ years’ experience in client success, relationship management, or account management in a B2B environment
- Strong interest in financial markets, macroeconomics, or investment research
- Excellent communication and interpersonal skills
- Detail-oriented, organized, and proactive in managing multiple priorities
- Experience with Salesforce or similar CRM systems
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Nice to Have
- Prior experience working with institutional clients in asset management
- Familiarity with macroeconomic data platforms or investment research services
- Exposure to SaaS or subscription-based business models
Equal Employment Opportunity (EEO)
Oxford Economics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Benefits
Here are some of the benefits we offer in the UK to ensure you feel valued, supported, and thrive at work:
- Private Healthcare
- Employee Assistance Program
- Enhanced Maternity and Paternity Leave
- Workplace Nursery Scheme
- Cycle to Work Scheme
- Hybrid/Flexible Working
- Team Gatherings and Connection Boost!
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