Pinewood.AI
Account Manager (Automotive Retail Software/SaaS)
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Pinewood.AI: Account Manager – Automotive Intelligence Platform
About the Role
Pinewood.AI is seeking a commercially-minded Account Manager to join our growing sales team.
This focused account management role involves building strong, long-term relationships with mid-market automotive retail customers, ensuring they maximise value from the Pinewood.AI Automotive Intelligence Platform, including our industry-leading AI solutions.
As a trusted advisor, you’ll take a consultative and solution-led approach, addressing customer challenges to improve platform adoption and deliver measurable business outcomes.
This role requires:
- A customer-centric mindset
- Commercial drive
- Strong motivation to solve customer challenges
Working closely with Product, Support, Delivery, and Sales, you’ll enhance customer retention, identify growth opportunities, and provide exceptional ongoing support.
Perfect for: Someone who blends strong commercial skills with passion for customer relationships, problem-solving and the automotive industry.
Key Responsibilities
Customer Relationship & Growth
- Own a portfolio of mid-market customer accounts, serving as the primary relationship owner for key stakeholders and decision-makers
- Build trusted, long-term partnerships that drive satisfaction, retention, advocacy, and commercial growth
- Implement a structured customer engagement strategy, combining on-site visits, remote meetings, and regular account reviews
Solution Adoption & Value Delivery
- Consultatively approach customers to understand challenges, priorities, and business objectives
- Drive adoption of Pinewood.AI’s platform and AI solutions across customer organisations
- Identify areas of underutilisation and increase engagement, usage, and value realisation
- Ensure customers achieve measurable business outcomes and ROI from the platform
Commercial Account Management
- Take ownership of account growth targets, identifying and progressing opportunities to expand value and revenue
- Develop and execute upsell and cross-sell strategies for modules, AI solutions, integrations, training, and professional services
- Lead or support commercial discussions, including renewals, user expansion, and value-based pricing
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Account Planning & Collaboration
- Develop and maintain strategic account plans, using customer data, platform insights, and business objectives
- Conduct regular business reviews, aligning on clear actions and next steps with customers
- Collaborate seamlessly with Product, Support, Delivery, and Sales teams to resolve challenges and enhance experience
- Share customer feedback to drive product innovation and continuous improvement
Operational Excellence
- Maintain accurate records of customer accounts, sales pipelines, and opportunities within Microsoft Dynamics CRM
Requirements
Essential
- Proven experience in account management, customer success, or SaaS sales
- Customer-first mindset, with a focus on relationship-building
- Strong understanding of automotive dealership operations, including DMS (Dealer Management Systems) environments
- Experience selling software or technology solutions to automotive retailers
- Impeccable stakeholder management skills (both mid-level and senior)
- Commercially acumen, with experience supporting sales/retention targets
- Track record of identifying and closing growth opportunities within existing accounts
- Ability to align technological solutions with customer challenges and business needs
- Experience with a consultative, solution-led approach
- Excellent communication, presentation, and organisational skills
- Experience analysing customer performance, usage data, and trends
- Comfortable in a fast-paced SaaS environment, with cross-functional collaboration
- Experience using Microsoft Dynamics or similar CRMs
Desirable
- Hands-on experience in automotive retail environments
- Knowledge of Pinewood.AI or comparable automotive retail technology
- Expertise in customer lifecycle management, account planning, and methodologies
Why Join Pinewood.AI?
Pinewood.AI is undergoing exciting growth, expanding its Automotive Intelligence Platform across UK and international markets.
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By joining us, you’ll:
- Play a leads role in helping customers achieve value from our technology
- Directly impact retainment, growth, and success
- Collaborate with recognised automotive retailers to drive digital transformation
- Work in a dynamic, ambitious team with significant investment in innovation, people, and global expansion
Benefits
Financial & Career Support
- Competitive salary, based on experience
- Target scheme for performance incentives
- Share scheme to grow financially with the company
- 25 days holiday plus all UK bank holidays
Wellbeing & Work-Life Balance
- Hybrid working arrangements
- Extensive parental leave:
- 5 months’ full pay for maternity/adoption
- 2 weeks’ fully paid for paternity/adoption (plus an extra 2 weeks as paid annual leave)
- 4x life assurance in place for employees
Workplace Concerns & Wellbeing
- Employee Assistance Programme (EAP), offering free, 24/7 support (counselling, legal advice, financial resources)
Additional Perks
- Ongoing training and professional development
- Cycle to Work scheme (up to 40% discounts on bikes)
- Eyecare vouchers (free eye tests, subsidies for glasses)
- Regular social events reinforcing team cohesion
- Employee recognition and awards program
About Us
Founded over 20 years ago by individuals deeply embedded in the automotive sector, Pinewood.AI combines deep automotive expertise with cutting-edge technology.
Our Automotive Intelligence Platform drives growth and profitability through:
- Cloud-based, end-to-end data integration
- AI-powered insights to streamline operations
- Decision-making support
Mission: To become the full-service tech partner for automotive retailers, helping them operate more efficiently and boost revenue through data-driven decisions.
We welcome candidates who share our passion for innovation, collaboration, and automotive excellence. 🚗💡
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