Sensor Tower’s digital intelligence platform

Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance.

About the Role

As an Account Manager, Brands at Sensor Tower, you’ll play a key role in managing the account renewal and growth of our customer base while working closely with Sensor Tower Customer Support as needed to ensure a positive customer experience. You’ll also be instrumental in helping to build our process around renewals management and advocate for process updates to improve operational efficiency.

You will act as a trusted advisor to enterprise brand clients, ensuring they maximize the value of Sensor Tower’s market intelligence platform. By bridging commercial strategy with operational excellence, you will drive long-term retention, identify strategic expansion opportunities, and streamline our internal workflows.

What you will do

• Manage a portfolio of businesses, focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.
• Oversee all assigned contract renewals to ensure timely and accurate execution.
• Accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction.
• Own contract processes, including renewal CTA management, quote creation, maintenance of Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature.
• Work with Customer Support team (where needed) to identify at-risk accounts and put together a strategy to secure the renewal, as needed.
• Partner with Customer support and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency.
• Identify opportunities to expand Sensor Tower’s footprint within an account as part of the renewal process.
• Build strong relationships with customers through a regular cadence of calls, face-to-face meetings and on-site visits where possible. Use these conversations to understand their priorities, demonstrate value, address objections and identify renewal and expansion opportunities.
• Build account plans that identify renewal risk, stakeholder changes, product adoption gaps and opportunities for expansion well ahead of contract expiry.
• Lead commercial negotiations with customers and their procurement and legal teams, including pricing, contract structure and multi-year agreements.
• Develop relationships with decision-makers across multiple teams and regions within each account.
• Translate customer goals into relevant use cases across Sensor Tower’s products, and partner with internal specialists on demonstrations, insights and custom data requirements.
• Maintain an accurate renewal and expansion forecast, with clear next steps and escalation plans for at risk accounts.
• Hold regular commercial reviews with key stakeholders to understand budget plans, confirm renewal timelines and build support for continued investment.