Talent Tribe
Account Manager
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Account Manager – Hospitality SaaS
📍 Remote working – London based
💰 Competitive salary + performance-based incentives
Are you a commercially minded Account Manager who knows the hospitality world?
Our client, an ambitious Hospitality SaaS business, is looking for their first Account Manager in the UK. You’ll have full ownership of the customer base — building relationships, protecting revenue, identifying growth opportunities and helping define what great Account Management looks like as the company scales.
Experience in Hospitality SaaS or the wider hospitality sector would be a big advantage. More importantly, they’re looking for someone who can combine excellent client management with the commercial instinct to retain and grow accounts.
This role will:
- Own the commercial relationship with UK & Irish customers from handover through renewal and beyond.
- Proactively manage account health and work with Customer Success to identify and resolve churn risks.
- Own renewal and contract conversations, ensuring customers continue to get the right value as they grow.
- Identify and close upsell and expansion opportunities, including new sites, additional modules and larger roll-outs.
- Build strong relationships with key stakeholders and turn happy customers into advocates, referrals and case studies.
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This role needs:
- Experience in Account Management, Customer Success or another client-facing commercial role.
- Strong commercial nous – comfortable with renewals, upsell, MRR, churn risk and account growth, rather than simply managing relationships.
- Highly desirable: experience within hospitality, restaurants, hospitality tech or food service, particularly working with multi-site operators.
- A confident, clear communicator who can build credibility with clients and handle difficult conversations when needed.
- Strong organisation and the ability to work autonomously managing a growing portfolio of accounts.
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This role offers:
- The opportunity to make your mark - establish an Account Management function, build processes and define best practice.
- Huge career progression opportunities as the company continues to scale.
- Regular travel across the UK and Ireland to build relationships with customers.
- A remote-first working model with flexibility and autonomy.
- The chance to work with innovative technology helping restaurant groups reduce waste, control costs and improve profitability.
If you know the hospitality world, understand what makes great client relationships work, and have the commercial instinct to retain and grow accounts, this could be a brilliant opportunity to put your stamp on something from the beginning.
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