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About Fanbase
Our mission at Fanbase is simple.
We want to help every sports organisation outside of the top 1% globally deliver a world-class experience to their fans inside and outside of their venue.
We are doing this by building the best platform on the market, which is a game changer for your local grassroots club down the road, as well as some of the largest challenger sports teams in the world and everything in between.
So far, Fanbase provides sports organisations with a platform that covers ticketing, VIP bookings, subscriptions and content, and we have an exciting (and constantly evolving...) product roadmap. We are growing quickly, have received recognition from industry leaders and awards, and now we’re set on establishing ourselves as an industry leader.
You will help us achieve our goals by 🚀
- Helping our sports organisation partners become the best they can be
- Owning a portfolio of clubs from onboarding to renewal, as their main point of contact
- Running regular check-ins and account reviews that keep clubs growing season on season
- Building trusted relationships so clubs treat you as part of their team
- Watching account health to catch any signs of drift and spot clubs ready to do more
- Turning platform data into clear advice that grows ticket, membership and loyalty revenue
- Training club staff to use Fanbase confidently, remotely or in person
- Getting out to clubs regularly, including new teams' first matchdays
- Feeding club insight back to product and testing new features with your accounts
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The KPIs you'll own 📊
- Net revenue retention and churn across your portfolio
You should bring 🔥
- Clear, warm communication in writing, on the phone and in person
- A calm, confident manner
- Real motivation from seeing clubs and fans succeed
- Strong organisation to run a portfolio
- Experience in, or a genuine interest in sport
- A willingness to travel to clubs, including some evenings and weekends
- Based in England, focused on English-based partners
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How we work 🤝
- Team values matter. We back each other, celebrate wins together and keep the culture something people want to be part of
- We share ownership of our KPIs. Churn and NRR are the whole team's numbers, not yours to carry alone
What we can offer you 😊
- Share options… We want everyone to be part of our success!
- Financial rewards when the company hits revenue targets
- Social budget allocated to the team each month
- Autonomy and empowerment to help build a new product in the sports industry
- Being part of a team that has each other's backs, having a good time whilst doing so
- A chance to help us build the team as we grow, defining the culture along the way
If this excites you, get in touch!
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