NuBreed Hotels Ltd.
Account Manager
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THE ROLE: ACCOUNT MANAGER
Join our growing team as a Customer Success Manager in a permanent, full-time role (Monday to Friday). This hybrid position is based partly in our Leeds office (three days per week) with the flexibility to work from home on the remaining days. For the right candidate, we will also consider a fully remote arrangement.
WHAT WILL YOU DO
You will act as the primary point of contact for a portfolio of existing clients, helping them maximise the value of NuBreed Hotels' products and services. Working closely with each client, you will manage group booking enquiries, drive hotel booking revenue across their events, and collaborate with their teams to ensure our accommodation solutions receive optimal visibility and engagement. Your focus will be on building strong, long-term relationships, delivering exceptional service, and identifying opportunities to grow each account.
RESPONSIBILITIES
- Client Leadership: Serve as the main point of contact for several existing as well as new clients, providing exceptional account management.
- Onboarding Excellence: Identify customers' pain points and develop comprehensive plans to enhance their experiences through a detailed onboarding process.
- Cross-Functional Collaboration: Work closely with marketing, operations, customer service, finance, and legal teams to execute your customer plans effectively.
- Group Enquiries Management: Handle all group enquiries for your events - from initial contact and understanding client’s requirements, to coordinating with the group booking team to meet their needs and overseeing the accommodation contract process through to completion.
- Business Growth: Drive business expansion and increase traction throughout clients' three-year contract terms.
- Strategic Marketing: Work closely with the in-house Marketing Team to ensure the EventBeds™ platform is marketed effectively by assisting in creating and following a detailed go-to-market (GTM) plan.
- Performance Reporting: Update clients on pre-event bookings, conduct during and post-event reviews, and perform thorough analyses.
- CRM Management: Maintain and update the CRM system meticulously.
- Event Attendance & Travel: Attend key client events, both in the UK and internationally, to build relationships, generate new leads, and oversee successful deal execution.
- Networking: Engage in networking activities to build leads and strengthen industry connections.
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REQUIREMENTS & SKILLS
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- Experience: Minimum of 2-3 years' experience in Account Management or Customer Success, ideally in a software, technology business, or events industry.
- Commercial Acumen: Strong commercial focus with a proven track record in managing clients, driving business growth, and networking.
- Industry Knowledge: Experience in the hotel industry, events, and/or MICE (Meetings, Incentives, Conferences, and Exhibitions) is a plus.
- Technical Proficiency: Proficient in Microsoft Word, Excel, PowerPoint, and familiar with a major CRM system.
- Interpersonal Skills: Excellent communication and relationship-building abilities.
- Self-starter with a can-do attitude: Willing to contribute and share ideas to consistently improve processes and increase efficiency.
- Embraces change: Enjoys a fast-paced environment, reacts well to pressure, and welcomes new ideas.
- Opportunity finder: Ability to find opportunities outside of those presented through self-motivation and diligence.
- Meticulous: Takes pride in their work with a very meticulous eye for detail.
- Excellent communication skills:
- Entrepreneurial view with high ambition: Someone who may have an entrepreneurial view with high ambition for their career progression.
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