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Account Manager - Care / Hospitality
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ACCOUNT MANAGER - CARE / HOSPITALITY
FIELD BASED - LEEDS
£35,000 - £45,000 + COMPANY CAR + BONUS + EXCELLENT BENEFITS
Get Recruited are recruiting on behalf of a well-established business who work in partnership with one of the world's largest consumer goods organisations. Due to continued growth, they are looking for an Account Manager / Relationship Manager to join the team and manage a portfolio of commercial customers across a defined territory.
This is a fantastic opportunity for an experienced Key Account Manager, Client Relationship Manager, Customer Success Manager, Territory Account Manager, Field Account Manager or similar who enjoys being out meeting customers, building long-term relationships and delivering an exceptional level of service.
This is a highly field-based position, with around 4 days per week spent visiting customer sites across the territory. You'll predominantly work with customers within the care sector (around 70%), alongside hospitality clients including hotels and other large commercial sites.
THE ACCOUNT MANAGER ROLE:
- Managing and developing relationships with an established portfolio of commercial customers across your territory
- Spending approximately 4 days per week in the field visiting customer sites
- Building strong, long-term relationships with key contacts and decision-makers
- Conducting regular account reviews and customer meetings
- Delivering customer training and providing ongoing support following installation
- Taking ownership of customer satisfaction, retention and the overall client relationship
- Working closely with internal engineering teams and external sales teams to ensure customers receive a seamless service
- Acting as the link between customers and the wider teams involved in their account
- Proactively identifying and resolving any customer issues
- Understanding each customer's operation and ensuring the service continues to meet their requirements
- Identifying appropriate upsell and account development opportunities
- Maintaining accurate records of customer visits, meetings and actions
- Planning and organising your own diary and customer visits across the territory
- Attending occasional company meetings and events
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YOU:
- Experience as an Account Manager, Key Account Manager, Relationship Manager, Client Relationship Manager, Customer Success Manager, Territory Account Manager, Field Account Manager or similar
- Strong experience managing existing B2B customer relationships within the care or hospitality sector
- Comfortable working in a highly field-based role and travelling throughout your territory
- Experience within care, hospitality, facilities management, commercial laundry, chemicals, hygiene, cleaning, equipment or another service-led B2B environment would be advantageous
- A natural relationship builder who genuinely enjoys spending time with customers
- Excellent communication and presentation skills
- Confident delivering training and holding meetings with customers
- Highly organised with excellent diary and time management skills
- Able to work autonomously and manage a territory effectively
- Commercially aware with the ability to identify account development and upsell opportunities
- Proactive, reliable and customer focused
- Full UK driving licence
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THE PACKAGE:
- Basic salary of £35,000 - £45,000
- Company car
- Bonus Scheme
- 25 days annual leave plus bank holidays
- 37.5-hour working week
- Home based when not visiting customers
- Initial 1-week training programme in Nuneaton with hotel accommodation paid for
- Ongoing training and support
- Infrequent company meetings in Nuneaton
- Opportunity to work with a globally recognised organisation and its commercial customer base
- Stable business with excellent employee retention
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
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