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Scarlet

Account Manager (Customer Outcomes Specialist)

London
£60k – £70k/yr
Posted 3 months ago
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We pull medical technology from the future to solve human health.

Scarlet is authorised to assess and certify medical devices. We combine clinical, technical and regulatory expertise with AI agents and software so rigorous certification can keep pace with product development at the world’s most ambitious technology companies, without lowering the safety bar.

Our customers have cut a year or more from their certification timelines for new AI-enabled medical devices and shortened product-update cycles from months to weeks. You’ll join a team building the infrastructure that makes these outcomes repeatable at scale.

Who you are:

  • You’ve owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry.
  • You operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets.
  • You have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat.
  • You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly.
  • Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment.

Reasons to use Rodeo

I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.

Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.

Start with a chat, not a search bar

Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.

P

Graduate Consultant — 2026 Scheme

PwC·London, UK
£35,000/yr

Why you're a good match

Strong

Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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It searches the market for you

Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.

Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Strong

Experience fit

Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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Strong

Only hits

No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.

What the job involves:

  • Build long-term, trust-based relationships with forward-thinking companies in health tech.
  • Act as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout.
  • Listen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don’t) throughout the journey.
  • Spot friction early and eliminate it - whether it is process confusion, scope drift, or quiet frustrations.
  • Own every key moment - from onboarding to expansion - keeping customers focused and confident, even when the path is complex.

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The Interview Process

  • Intro call with Aarzoo (30 mins)
  • Round 1: CX team interviews: Rachel (60 min), Steven (30 min)
  • Round 2: Founder interviews: James and Jamie (2x30 min)
  • Referencing
  • Offer
Trusted by 25,000+ job seekers

“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”

Jessica, London

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Skills

B2B Relationship Management
Project Management
Customer Outcomes Management
Communication
MECE Principles
Risk Management
Onboarding
Customer Expansion
Stakeholder Management
Strategic Thinking

Location

London, England, United Kingdom

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