Viking Office International BV
Account Manager Customer & Sales Management
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Are you a driven, consultative salesperson who thrives on growing existing accounts and delivering against ambitious targets?
At Viking, you’ll take ownership of a portfolio of around 400 B2B customers, with a clear focus on increasing share of wallet, expanding product penetration, and driving measurable commercial growth.
With access to a range of over 40,000 products, you’ll be equipped to offer tailored solutions, uncover new opportunities, and build lasting customer relationships. This is a performance-led account management role where success is recognised, rewarded, and supported.
Key Responsibilities
- Manage and grow a portfolio of approximately 400 B2B customer accounts through proactive outbound engagement, primarily via phone, as well as email and other channels
- Build strong, long-term customer relationships to drive loyalty, increase spend, and deliver consistent sales growth
- Take ownership of high-value accounts, identifying opportunities to expand product usage and maximise customer value
- Use a creative and proactive approach to engage key decision-makers and uncover new commercial opportunities
- Accurately record all customer interactions and maintain up-to-date, actionable account information within CRM systems
- Prepare and follow up on quotations, working towards both individual and team sales targets
- Re-engage dormant accounts and grow existing customers through effective cross-selling and upselling strategies
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Experience & Knowledge
- Proven experience in a sales or account management role, ideally within a target-driven environment
- Strong understanding of sales processes, pipeline management, and performance metrics
- Confident in using CRM systems and Microsoft Office applications
Skills & Attributes
- Excellent communication skills, with confidence in phone-based selling
- Results-driven, resilient, and motivated to achieve and exceed targets
- Strong organisational skills, with the ability to prioritise and manage a high volume of customer activity
- Collaborative team player with a proactive and positive approach
- Commercially aware, with the ability to identify and develop opportunities
- Experience supporting tenders or bid processes is desirable
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What You’ll Get
- Competitive bonus scheme, including monthly incentives, quarterly adjustments, and an annual overachievement bonus
- 25 days’ holiday plus bank holidays
- Family-friendly policies and a comprehensive benefits package, including staff discounts, paid time off for appointments, and an award-winning Employee Assistance Programme
- Hybrid working options available following successful completion of a 12-week onboarding period
- Structured onboarding, dedicated sales training, and ongoing coaching to support your development and career progression
Manchester | Permanent | Competitive salary | Generous benefits, 25 days annual leave plus bank holidays, pension and Employee Assistance Programme. 3 days per week in office.
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