Happy Hour
Account Manager
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Happy Hour is a leading independent TV-led advertising agency where creative, strategic thinking and production sit under one roof. Based in the heart of Bristol, we’re ranked #1 outside London and #19 nationwide in Campaign's Top 100 Creative Agencies for 2026.
Since 2003, we've worked with household-name brands to create stand-out advertising that delivers outstanding results – giving our clients plenty of reasons to be happy. The agency’s activity covers a full mix of advertising and corporate clients, including the charity, financial services, gaming, and retail sectors. In 2018, Happy Hour also acquired DMS Agency, our sister agency, a specialist direct marketing agency for the charity and not-for-profit sectors.
We’re looking for an Account Manager with experience working in an agency environment, to support the client services team on existing accounts and new business wins. Alongside more senior members of the team, they will be a key point of contact for clients, liaising on the day-to-day running of accounts. They will be involved in shaping creative briefs and will work closely with Producers and internal teams to deliver live projects - with the ability to manage some smaller projects end-to-end where appropriate to support the production team in busy periods.
You’ll bring with you a love for working in a close-knit team, creating effective advertising, being on set, but also thriving on autonomy and ownership of projects and having a fastidious eye for detail.
THIS ROLE IS BASED IN BRISTOL, requiring 3 days in the office per week.
Advertising & Creative Skills
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- Strong understanding of creative development and production processes.
- Translate client briefs into clear internal creative briefs.
- Review, develop and contribute ideas, ensuring accuracy and alignment with the brief.
- Manage, track and proof creative work and amendments.
- Research project requirements thoroughly and identify creative opportunities.
- Work independently across departments to develop creative and workflow solutions.
- Build strong client relationships and serve as a primary point of contact.
- Support agency pitches and demonstrate a passion for creative excellence.
People Management Skills
- Delegate effectively across teams and levels.
- Motivate colleagues during challenging periods.
- Confidently support agency recommendations and challenge constructively when needed.
- Take ownership of work quality and build strong internal and external relationships.
Project Management & Delivery
- Manage projects end-to-end, delivering on time, on budget and to brief.
- Coordinate cross-functional teams and collaborate closely with production teams.
- Independently manage smaller projects where required.
- Proactively identify and manage risks, issues and timeline changes.
- Lead project meetings, maintain documentation, track progress and ensure stakeholder alignment.
- Produce status and contact reports and maintain effective filing systems.
- Support pitch processes, coordinating meetings, administration and insights as required.
Industry Knowledge
- Contribute to brand development through audience and channel understanding.
- Translate client objectives into clear internal direction.
- Demonstrate a strong interest in audiovisual, TV, video, social and digital marketing.
- Consistently deliver high-quality client work.
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Presentation & Communication Skills
- Present reports, recommendations and creative ideas clearly and confidently.
- Lead client and internal meetings independently where appropriate.
- Provide clear verbal and written feedback and instructions.
- Demonstrate excellent listening skills, attention to detail and prioritisation.
- Contribute to the preparation and delivery of high-quality presentations.
Negotiation Skills
- Present and sell production estimates confidently.
- Act as a constructive liaison between clients, creatives and regulatory stakeholders.
- Ensure work progresses efficiently across departments.
Financial Management
- Manage project estimates, invoicing and financial tracking.
- Control costs and identify opportunities to maximise revenue.
Business Understanding
- Understand clients' projects within the wider business and marketing context.
- Help strengthen client relationships from supplier to strategic partner.
- Identify opportunities for organic account growth.
- Monitor client sectors and competitor activity, sharing relevant insights with the team.
Benefits
- Pension
- 20 days+ BHs annual leave
- A range of Enjoy Benefits schemes
- Cycle2Work
- Birthday off
- Work from anywhere week
- Christmas closure
- Regular monthly & summer/Christmas socials
- Flexible working from home (although please note this is not a remote role)
Salary
£30-35k depending on experience.
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