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Location: Waterloo (Hybrid after probation)
Salary: Competitive base salary plus a healthy commission structure, giving you the opportunity to maximise your earnings
Are you a proactive, relationship-driven account manager who knows how to grow customer accounts?
Do you enjoy helping legal clients get maximum value from technology?
Join our growing account management team and play a key role in supporting law firms and in-house legal departments using eCOS.
We're looking for a commercially minded Account Manager to manage a portfolio of key clients, drive product adoption and engagement, and identify opportunities to grow customer accounts.
About InfoTrack
InfoTrack is a leading legal technology provider transforming the way law firms and legal departments manage, analyse and deliver legal services. Our innovative software solutions help clients improve efficiency, ensure compliance and make data-driven decisions.
As demand for eCOS continues to grow, we're expanding our account management team to ensure clients receive a seamless experience and maximum value from our products and services.
What you’ll be doing
In this role, you will:
- Serve as the primary point of contact for a portfolio of law firms and in-house legal departments.
- Develop and maintain strong relationships with key stakeholders, including partners, MRLOs and IT teams.
- Drive product adoption and client engagement through regular check-ins, training and best-practice sharing.
- Identify upsell and cross-sell opportunities in collaboration with the sales team.
- Understand client goals and challenges to offer tailored solutions and ensure ongoing satisfaction.
- Monitor usage data, feedback and support issues to proactively address client needs.
- Collaborate with Product, Support and Marketing to ensure a seamless client experience.
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What we're looking for
Essential:
- 2-5 years of experience in account management, client success or SaaS sales, ideally in the legal or technology sector.
- A demonstrable track record of growing customer accounts through upselling, cross-selling and identifying new revenue opportunities.
- A proactive, results-driven approach, with the ability to maintain high levels of customer engagement through regular calls, meetings and account development activity.
- Excellent interpersonal, communication and presentation skills.
- Proven ability to build lasting relationships and manage multiple stakeholders.
- Confidence using CRM systems such as HubSpot or Salesforce, and customer success tools.
- A team-player mindset, strong commercial acumen and a client-first approach.
Desirable (but not essential):
- Experience working with law firms or in-house legal departments.
- A strong understanding of legal workflows and legal technology products.
Working Hours
Your working week will be 37.5 hours per week, typically 9:00am - 5:30pm initially, with opportunities for flexitime and hybrid working between home and your designated InfoTrack office once probation is completed.
Salary and Progression
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- Competitive base salary plus a healthy commission structure, giving you the opportunity to maximise your earnings
- You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression
Benefits and Rewards
At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.
You’ll benefit from:
- 25 days annual leave, plus bank holidays
- Hybrid working after probation
- Private health insurance, including dental, optical and hearing cashback
- Income protection (worth x4 your base salary for up to 5 years)
- Life assurance (worth x4 your base salary)
- 24/7 health advice line and access to virtual GP appointments
- In-house barista: enjoy freshly brewed drinks throughout the day
- Office snacks, including fruit and refreshments
- Regular team breakfasts and lunches
- Recognition awards: £100 spot prizes for going above and beyond
- “Work From Anywhere” weeks: work remotely from a location of your choice
- Referral bonus: earn up to £2,000 for successful referrals
- Birthday and work anniversary gifts
- Regular social events including summer and Christmas parties, hikes, pub quizzes and more
If you’re looking to build your career in legal technology account management while working with modern technology and a supportive team, we’d love to hear from you.
If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at careers@infotrack.co.uk.
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