TRM Labs
Account Manager, Public Sector (EMEA)
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Account Manager (EMEA Public Sector) – AI-Powered Intelligence Solutions
Build a Safer World.
TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM’s platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.
About the Role
TRM’s Commercial team is expanding its EMEA Public Sector footprint, and this high-autonomy Account Manager position is central to that growth. You will own a portfolio of public sector accounts across the EMEA region, managing the full post-sale lifecycle—from onboarding through renewal and expansion—while leveraging modern account intelligence and workflow tools to drive growth.
This role is ideal for someone who thrives in a fast-paced environment, builds trusted relationships quickly, and turns renewals into growth opportunities with precision.
Key Impact Areas
- Drive net retention and expansion across EMEA public sector accounts
- Own full renewal and expansion motions (negotiation to close), with quota accountability for retention and growth
- Use account research and customer intelligence tools to prepare for conversations, ensuring deep context on account priorities, operating environments, and compliance needs
- Build trusted relationships with senior and frontline stakeholders, maintaining long-term engagement
- Maintain accurate pipeline and forecast data in Salesforce, ensuring visibility into account health, renewal timing, and expansion opportunities
- Collaborate with Sales, Product, and Solutions Architecture to translate customer feedback into actionable insights, surfacing high-priority themes across your book
Responsibilities
-
Retention & Growth Strategy
- Analyse white space and upsell opportunities, prioritising pipeline with high conviction
- Proactively anticipate renewal risks, flagging early and driving mitigating actions
- Hold stakeholders accountable for contract renewals, ensuring timely execution
-
Account Management & Stakeholder Engagement
- Conduct thoughtful nurture campaigns to deepen relationships with key decision-makers
- Act as the primary customer advocate, ensuring cross-functional alignment (CS, Sales, Product)
- Educate and upskill internal teams on public sector challenges and evolving needs
-
Data-Driven Forecasting & Reporting
- Maintain impeccable Salesforce hygiene, with real-time pipeline tracking
- Support ** weekly/quarterly forecasting meetings**, driven by data and account-specific insights
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Cross-Functional Collaboration
- Partner with Product teams to refine solutions based on feedback, identifying scale-worthy patterns
- Coordinate with Customer Success to align post-go-live support with commercial goals
-
Adaptability & Problem-Solving
- Operate autonomously in a fast-moving environment, owning outcomes without waiting for directives
- Adjust strategies in response to regulatory changes, budget shifts, or competitor activity
Experience & Requirements
Essential
- 3+ years in SDR, Account Management, Customer Success, or post-sale SaaS roles—preferably in public sector/regulatory tech
- Proven quota responsibility for renewals and expansions, with a track record of commercial negotiation end-to-end
- Familiarity with financial crime compliance (AML, sanctions, or KYC) or rapid ramping capability in highly regulated sectors
- Experience managing a high-volume book of business with competing priorities and tight deadlines
- Ability to build credibility across varying stakeholder levels, from technical teams to board-level executives
- Data-savvy with strong Salesforce proficiency, including pipeline forecasting and reporting
- Autonomy & accountability mindset—high owner-ship, follow-through, and startup-like urgency
Desirable
- Prior experience with EMEA markets (UK, France, Germany, etc.) or multilingual fluency (()]__)
- Background in AI technologies applied to investigations or intelligence would be a plus
- Optionally: FinTech, cybersecurity, or law enforcement tech experience
About the Team
TRM’s EMEA Public Sector Commercial team operates with: ✅ High autonomy—scorecards and stretch goals handed to self-starters ✅ Cross-functional collaboration via Slack and async docs (e.g., Confluence) ✅ A clearly documented, transparent operating model for alignment ✅ A fast-paced, experiment-driven culture
Time Zone: Primary EMEA support but expects overlap with US-based teams for internal syncs.
What to Expect at TRM
An Urgent, Mission-Driven Pace
We move at speed—problems that take months elsewhere ship in days. This requires:
- Clarity in ambiguity
- Priorities shift with rapid market/regulatory changes; candidates must pivot quickly without losing focus
- High personal ownership
- Deliverables are notшейblished, but expected—your reputation is driven by follow-through
- Agile decision-making
- Verticality solves problems. If customer feedback suggests a feature need, you own escalating + resolving it
- Creative problem-solving
- Few silos mean activities across roles—your ideas (and risk tolerance) fuel growth
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Are You Ready for This?
If this style feels alarming to you, the interview process includes liability checks to validate fit. TRM hires people who thrive here—not just survive.
Why Join TRM?
Making an Impact
We solve real-world problems—mitigating crime, securing sovereignty, and protecting assets. That matters.
Growth & Learning
- Ramp fast through deliberate feedback loops
- Own trajectories with portfolio size ownership likely increasing via retention
- Collaboration across AI, fintech, and threat intelligence—a dynamic space with high visibility in C-suite economies
Innovation & AI Fluency
TRM expects AI fluency across the org. Top performers at similar roles integrate AI to:
- Automate mundane repeatable tasks
- Structure and solve problems more efficiently
- Elevate output quality—predictive insights to retention cycles
Evaluation during interviews will cover your AI agility. Excited to demonstrate how.
Leadership Principles (How We Succeed Together)
TRM operates by three guiding principles:
-
Impact-Oriented Trailblazer We outpace inertia—ping-pong plans are for others. Ship fast, measure, iterate.
-
Master Craftsperson Execute with expert precision—stitch together operational rigor but maintain agility.
-
Inspiring Colleague Add clarity and energy: two-way feedback, psychological safety, and collaborative ’one-team’ harmony.
Hiring for Slope, Judgment & Ability
We hire for potential first, not sole-package covers—you rehire good pace layers.
If the lacks don’t get you excited, we’d like to nevertheless.
What’s Next
Submit your application explicitly for this role. Expect a rigorous interview process testing:
- Customer navigation in ambiguity
- Data-driven commercial instincts
- AI + problem-solving agility
Please don’t convey resumes via unsolicited agents.
TRM is zero tolerance for recruiters—due diligence required in writing before engagement begins.
Distributed Hubsites: London, Amsterdam, Dublin, and moving.
Find more via Company Values and Interviewing Guide. We look forward to your story.
Note:ermann hing who don’t need reasonable accommodations can submit a query via form.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location